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Users of Dispense have found the product to be highly effective in resolving customer concerns. With its efficient issue resolution, …
Starting at $500 per month
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What is Dispense?
Dispense is a cannabis dispensary CRM (Customer Relationship Management) software that, according to the vendor, helps cannabis retailers manage their operations, marketing, and customer relationships in one platform. It is designed to cater to dispensaries of all sizes, from privately-owned local stores...
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Basic
$500
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Dispense?
Dispense is a cannabis dispensary CRM (Customer Relationship Management) software that, according to the vendor, helps cannabis retailers manage their operations, marketing, and customer relationships in one platform. It is designed to cater to dispensaries of all sizes, from privately-owned local stores to multi-state operators (MSOs). Professionals and industries such as cannabis retailers, dispensary owners and managers, cannabis delivery services, cannabis ecommerce businesses, marketing and operations managers, as well as both multi-state and single-state operators (MSOs and SSOs) can utilize this software.
Key Features
Dispensary Ecommerce: According to the vendor, Dispense allows users to create a custom online eCommerce website for their cannabis dispensary. It provides powerful tools for customer retention, sales driving, and day-to-day operations management.
SEO Menu: Dispense offers an SEO optimized eCommerce menu for dispensaries, with dynamic titles, descriptions, and URL structures for improved search engine visibility. The vendor claims that it provides a better user experience with clean links and faster loading times.
Cannabis Dispensary Kiosk Ordering: Dispense enables in-store kiosks for self-service ordering, allowing dispensaries to enhance operational efficiency and revenue. The vendor states that users can customize scheduling and capacity management according to their needs.
Cannabis Drive Thru: Dispense offers convenient and contactless cannabis drive-thru ordering, according to the vendor. Custom scheduling and capacity management features help prevent overcrowding, while efficient communication through QR scanning ensures an improved customer experience.
Marijuana Delivery Software: Dispense provides an integrated delivery management solution for dispensaries, according to the vendor. It offers efficient order management, clear delivery zones and fees, and integration with delivery partners for real-time tracking and updates.
In-store, Pickup & Delivery for Cannabis Dispensaries: Dispense allows contactless ordering with support for multiple order types, including in-store pickups, curbside pickups, delivery, walk-ups, and kiosk ordering. The vendor claims that customizable scheduling and queue management features enhance the customer experience.
Offers, Discounts, and Deals: Dispense offers an easy-to-use engine for creating and managing discounts and deals. According to the vendor, users can create various types of promotions, including promo codes, minimum spend, item-level discounts, buy X get Y deals, BOGO discounts, and more.
Dispensary Management System Software: Dispense provides an all-in-one app for running a cannabis dispensary business. It includes features such as order management, inventory management with product sync from POS, customer directory for insights into buying patterns and preferences, staff management with customized permissions, and configurable settings.
Analytics: Dispense offers a cannabis analytics dashboard for data-driven decisions. Users can access sales data overview, sales breakdown by item and category, ecommerce analytics for conversion funnel statistics, and customer insights. According to the vendor, users can export and own the data for further analysis and campaign management.
Dispensary CRM: Dispense provides a cannabis CRM for better customer relationships. It offers customer insights, chat history, data export, and integration with POS for seamless customer data synchronization, according to the vendor.
Dispense Features
- Supported: CRM
- Supported: Data Security
- Supported: Mobile Access
- Supported: Multi-Store
- Supported: Order Management
- Supported: Shopping Cart
- Supported: Website Management
Dispense Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Dispense have found the product to be highly effective in resolving customer concerns. With its efficient issue resolution, customers have been extremely satisfied with the speed at which their problems are addressed. This has contributed to an increase in overall customer satisfaction and loyalty.
One of the standout features of Dispense is its easy-to-navigate interface, which makes it accessible to users of different age ranges. Customers have praised the software for its user-friendly design, allowing them to quickly find what they need without any confusion or frustration. This simplicity enhances the overall user experience and ensures that no time is wasted in trying to locate specific information or functionalities.
Another significant use case of Dispense is its seamless order submission process. Customers can easily submit their orders without encountering any issues, saving them time and effort when compared to traditional in-store shopping experiences. This streamlined approach has not only improved efficiency but has also contributed to an increase in business for users as customers find it more convenient to place their orders through the software.
Dispense's streamlined preorder process has proven to be particularly beneficial for businesses during the COVID-19 pandemic. By providing a clear and informative menu from the moment customers load it, businesses can effectively welcome and inform their customers about available options and safety measures. This feature is crucial in ensuring a smooth ordering process while adhering to necessary health guidelines.
While there are aspects of Dispense that users find helpful, there is room for improvement, especially regarding functionality and consolidating all features into one central location. Users have expressed a desire for a more comprehensive platform that integrates various aspects of their operations rather than having multiple separate locations for different tasks. Streamlining these features would further enhance the usability and effectiveness of Dispense for businesses using the software.
User-Friendly Interface: Users have consistently praised Dispense for its user-friendly interface, with multiple reviewers highlighting how easy it is to navigate and complete tasks. The software's smooth and glitch-free menu navigation allows users to quickly find what they need, while the intuitive layout makes it simple to understand and use. Many users appreciate that Dispense doesn't have a steep learning curve, making it easy to learn how to use the software effectively.
Effective Communication Features: The messaging feature in Dispense has received high praise from users. It provides an awesome way for users to communicate with patients about their orders, ensuring efficient and clear communication. Additionally, the chat functionality allows for immediate communication with customers, enhancing customer service by allowing quick resolution of queries or problems. Several reviewers have mentioned how helpful these communication features are in improving their overall experience with Dispense.
Seamless Integration and Customization: Reviewers have highlighted the ease of integrating Dispense with other programs as one of its strengths. This seamless integration allows dispensaries to customize Dispense according to their specific needs and preferences. Multiple reviewers have appreciated this aspect of Dispense, mentioning that it enables them to tailor the software precisely to their dispensary's requirements.
Inefficient Profile Creation Process: Several users have expressed frustration with the profile creation process in Dispense. Patients are required to input all their information every time they make an order, as there is no option to create a profile and sign in. This has resulted in an increase in phone orders, which can be difficult for small dispensaries to manage.
Limited Customization Options: Users have reported that Dispense lacks customization options, particularly when it comes to filters and business settings. The software does not offer sufficient flexibility for businesses to tailor the system according to their specific needs. Some reviewers feel that more customization options would greatly enhance their experience with the software.
Occasional Bugs and Glitches: While there have been bug fixes, some users still encounter occasional bugs and glitches while using Dispense. These issues can disrupt workflow and cause inconvenience for users who rely on the software for daily operations.