DocEngage

DocEngage is a healthcare CRM that aims to streamline operations and improve patient engagement for hospitals and healthcare organizations. According to the vendor, this software solution is tailored to meet the needs of healthcare professionals, hospital administrators, marketing teams, call center agents, and sales teams. With a range of features and functionalities, DocEngage is positioned as a suitable choice for businesses of all sizes in the healthcare industry.

Key Features

Call Center Software: According to the vendor, DocEngage offers hospital-specific call center solutions that are scalable, flexible, and secure. It integrates with the healthcare CRM for real-time patient data retrieval, enabling personalized conversations and post-call actions.

Lead Management Software: DocEngage allows for effortless capture and distribution of leads from multiple channels, with the vendor claiming that AI algorithms increase lead conversion and ROI. The shared dashboard facilitates daily task tracking and escalations across multiple teams.

Marketing Automation: The vendor states that DocEngage enables accelerated lead movement through the sales cycle and the building of meaningful relationships with leads. It offers features such as tracking marketing ROI, automating campaigns and workflows, and personalizing communication for optimized marketing efforts.

B2B Field Sales: DocEngage aims to streamline B2B sales processes and improve collaboration between sales teams. The vendor claims that this feature allows for tracking sales team field activities, increasing business contracts, tie-ups, and partnerships, as well as monitoring and measuring sales performance.

Feedback Management: According to the vendor, DocEngage offers feedback management capabilities that allow for the collection and analysis of feedback from various touchpoints. The aim is to enhance patient experience by measuring Net Promoter Score (NPS) and identifying areas for improvement.

Patient Retargeting: The vendor claims that DocEngage enables connection with inactive, no-show, and drop-out patients to win them back and upsell more services. Personalized communication and offers for targeted patient segments are said to increase patient engagement, satisfaction, and revenue growth.

Patient Experience & Engagement: DocEngage aims to improve patient outcomes and retention by enhancing their overall experience at the hospital. The vendor states that it streamlines the patient journey, reduces friction points, and allows for personalized interactions and communication, driving patient satisfaction, loyalty, and positive word-of-mouth.

Loyalty: According to the vendor, DocEngage helps nurture and provide benefits to loyal patients through customized loyalty programs. The aim is to encourage repeat visits and spending, increasing patient retention, lifetime value, and strengthening patient relationships and loyalty.

Campaign & Offer: The vendor claims that DocEngage enables the creation and execution of targeted campaigns to raise awareness about hospital services and offerings. It offers features such as upselling and cross-selling to existing patients, improving patient experience, and driving revenue growth through strategic campaigns.

Membership Card: According to the vendor, DocEngage allows for the customization of health cards for patients, providing relevant offers and benefits. It aims to achieve patient loyalty and retention, track member spending and engagement, and enhance member experience and satisfaction.