E-Token Solution

E-Token Solution, developed by Aarvi Technology, is a queue management system designed to improve the efficiency of organizations that rely on a queue system for service delivery. According to the vendor, this solution caters to businesses of various sizes, including hospitals, service centers, salons, retail stores, and banks.

Key Features

Queue Management: E-Token Solution offers a queue management system that allows customers to generate tokens online and view relevant information such as wait times and appointment details, according to the vendor.

Respect time of your clients: The vendor claims that E-Token Solution enables customers to generate tokens in advance, reducing unnecessary waiting and enhancing customer satisfaction by allowing them to arrive at their allocated time.

Improve Efficiency of Staff: E-Token Solution streamlines the queue management process by providing real-time queue status and enabling staff members to contact the next customer in line. The vendor also claims that it offers tools for analyzing queue data to optimize counter services and improve staff efficiency.

Serve Better: E-Token Solution aims to provide a more organized and streamlined service experience through digital tokens, real-time queue status displays, and self-service queue registration. The vendor suggests that this can improve counter efficiency and enhance customer relationships.

Be Up to Date: According to the vendor, E-Token Solution ensures that customers and staff have access to up-to-date information regarding their tokens and queue status. The web-based system allows customers to check their status and receive notifications about forthcoming appointments. The vendor also claims that real-time queue management data can be generated for performance analysis and improvement.

Mobile App Integration: The vendor states that E-Token Solution seamlessly integrates with a mobile app, allowing customers to generate tokens and access queue information on their smartphones, reducing the need for physical queues and enhancing convenience.

Appointment Scheduling: E-Token Solution offers appointment scheduling features, allowing customers to book their preferred time slots in advance and reducing waiting times, according to the vendor.

Staff Performance Monitoring: The vendor claims that E-Token Solution provides tools for monitoring staff performance, enabling management teams to track counter efficiency, identify bottlenecks, and make informed decisions to optimize service delivery.

Customer Feedback Management: According to the vendor, E-Token Solution includes customer feedback management features, enabling organizations to collect and analyze feedback to further improve service quality.