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Easyfeedback has proven to be a valuable tool for automated customer surveys at various touchpoints along the customer journey, according …
Starting at $49 per year
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What is easyfeedback?
easyfeedback is an online survey tool designed to facilitate the creation, execution, and analysis of online surveys. It caters to businesses of various sizes, from small startups to large enterprises. According to the vendor, the product is widely used by professionals in industries such as human resources,...
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Basic
$49
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is easyfeedback?
easyfeedback is an online survey tool designed to facilitate the creation, execution, and analysis of online surveys. It caters to businesses of various sizes, from small startups to large enterprises. According to the vendor, the product is widely used by professionals in industries such as human resources, market research, customer experience, event management, and education.
Key Features
Employee Surveys: Users can create customized employee surveys to gather feedback on satisfaction, motivation, and engagement. According to the vendor, this feature provides insights into employee sentiments and identifies areas for improvement.
Customer Surveys: The product allows users to conduct online surveys to gather feedback from customers on satisfaction, experience, and preferences. Users can customize surveys to align with their brand and target specific customer segments.
360 Degree Feedback: Managers and employees can receive feedback from colleagues, subordinates, and superiors, fostering a culture of continuous improvement. According to the vendor, this feature provides a holistic view of individual strengths and areas for improvement.
Event Surveys: The product enables users to create surveys to gather feedback from event attendees on organization, content, and logistics. This feature helps evaluate event success, measure attendee satisfaction, and make improvements for future events.
Market Research Surveys: Users can conduct market research surveys to gather data on customer needs, preferences, and market trends. According to the vendor, this feature allows users to test product concepts, evaluate brand perception, and gain actionable insights for strategic decision-making.
Student & Education Surveys: The product allows educational institutions to create surveys to gather feedback from students, parents, and teachers. This feature helps evaluate course effectiveness, measure student satisfaction, and drive educational improvements.
Quiz & Tests: Users can turn surveys into quizzes or tests to assess knowledge, skills, or training effectiveness. According to the vendor, this feature provides immediate feedback, tracks individual performance, and helps identify areas for improvement.
Forms & Questionnaires: Users can create forms and questionnaires for needs analysis, lead generation, or contact forms. The product allows users to customize the design, gather data efficiently, and capture important information for further analysis.
Integration: easyfeedback can be integrated with over 5,000 popular apps to streamline feedback management processes. According to the vendor, users can automate workflows, improve efficiency, and enhance collaboration by integrating feedback into existing systems.
easyfeedback Features
- Supported: Customizable Templates
- Supported: Data Analysis Tools
- Supported: Data Import/Export
- Supported: Email Marketing
- Supported: Mobile Survey
- Supported: Offline Response Collection
- Supported: Question Branching
- Supported: Question Library
- Supported: Reporting/Analytics
- Supported: Site Intercept Survey
- Supported: Skip Logic
- Supported: Support Audio/Images/Video
- Supported: Survey Builder
- Supported: URL Customization
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Feedback Management
- Supported: Negative Feedback Management
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: Surveys & Feedback
- Supported: Text Analysis
easyfeedback Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Easyfeedback has proven to be a valuable tool for automated customer surveys at various touchpoints along the customer journey, according to users. It has found success in media products, awards, and other areas such as customer experience surveys, staff experience surveys, project assessments, and business development. This software has been particularly helpful for users who do not have dedicated teams to build complex surveys or questionnaires. Additionally, it has been used successfully for generating feedback from webinars, quizzes, and market surveys.
By using easyfeedback to increase employee satisfaction, users have noticed potential reductions in staff turnover and improvements in team performance. The software has also demonstrated its usefulness in market research by consolidating opinions towards important employee decisions. Users appreciate that this tool makes it easy to gather feedback from customers and gain valuable insights. The graphical representation of data provided by easyfeedback has been highly appreciated for easy decision-making. Furthermore, it is commonly used to ask for user feedback, recruit participants for in-house user tests, gather leads for events, and collect input for journalism while ensuring personal data protection.
Easyfeedback's versatility is evident as it plays a crucial role in data-driven storytelling journalism by enabling the collection of data on journalistic questions and the publication of stories based on that input. It has also become a useful tool for customer satisfaction and product development. Users have praised the software's usability, although some have noted that using it in English instead of their native language could be less ergonomic. Nevertheless, it has proven effective in analyzing feedback for product development through online surveys and creating quizzes for students.
One standout feature of easyfeedback is its ability to allow users to remain anonymous while providing feedback. This anonymity has increased the number of users willing to answer questions and provide feedback. As a result, the software helps save time on surveys and has been particularly useful for creating business polls and making strategic decisions. Users have successfully used easyfeedback for surveys in medical research due to its ability to attract a large number of participants.
In addition to gathering feedback, easyfeedback facilitates direct communication with companies, enabling users to easily send suggestions and complaints. It has been praised for its great design and usability as users find it convenient for creating surveys and gathering anonymous answers. Finally, easyfeedback has been utilized for team voting and gathering opinions, making it a versatile tool for both professional and personal use.
Intuitive Design: Reviewers have consistently praised easyfeedback for its intuitive design, with multiple users stating that it is easy to implement and use for data analysis. The software's user-friendly interface allows users to easily design surveys using their own domains and corporate design elements.
Variety of Evaluation Options: Many users appreciate the variety of evaluation options available in easyfeedback, making reporting within their own company easier. The software offers APIs, white labeling, and the ability to work with individual parameters and CSS formatting, providing flexibility in customization.
Excellent Customer Service: Users have repeatedly mentioned the friendly and competent customer service provided by easyfeedback. Whether through extensive FAQs and instructions on the website or direct contact with the support team, reviewers have found prompt solutions to any issues they encountered.
Usability and Visual Appeal: Some users have expressed that the usability and visual appeal of easyfeedback could be improved. They feel that the software's interface and overall design could be more modernized and visually appealing.
Limit on Participants: The limit of 5,000 participants per feedback survey has been mentioned as a drawback by some users, particularly for small businesses or organizations that require larger participant numbers for their surveys.
Analytics and Interface Issues: Users have reported issues with the analytics functionality in easyfeedback. They feel that the analytics could be improved, specifically mentioning problems with the interface and scalability of the software.
Based on user reviews, this software has received several recommendations:
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Users have found this software to be a great tool for creating online surveys, with good customer support. They appreciate its user-friendly interface and efficiency in survey creation.
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Many users believe that this application is the best way to understand users and their needs. It provides valuable insights into customer preferences and opinions, enabling businesses to make informed decisions.
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Users consider this software a complete solution for businesses, marketing, and students. It allows for the creation of quizzes and discussions in addition to surveys, making it versatile and suitable for various purposes.
Additionally, users recommend this website as an excellent platform for interacting with both large and small companies worldwide. They appreciate the opportunity to earn money by providing suggestions or complaints.
Overall, users highly recommend this software due to its functionality, ease of use, customer support, and versatility in survey creation and other interactive activities.