Eazyshow

Eazyshow is an AI-powered video contact center solution designed to deliver efficient customer service and personalized engagement for businesses across various industries. According to the vendor, Eazyshow caters to businesses of all sizes, from small startups to large enterprises. It is utilized by professionals and industries in financial services, attorneys and the legal sector, insurance, high-value e-commerce, call centers, customer service, member services, technical support, and sales.

Key Features

Multiple Touchpoints: According to the vendor, Eazyshow offers secure and personalized experiences through instant video, text, live chat, and voice communication. Customers have the flexibility to choose their preferred method of interaction.

Powerful real-time analytics: The vendor claims that Eazyshow provides an intuitive interface that displays real-time and historical performance data. It facilitates the monitoring and analysis of custom agent KPIs and customer insights.

Keep it in-house: Eazyshow seamlessly integrates with existing systems and workflows, as per the vendor. It can be easily incorporated into websites or apps without necessitating changes to established business operations.

Customized agents and management dashboards: The vendor states that Eazyshow's back-end interface can be customized for individual setup and monitoring. This empowers agents and managers with the necessary tools to effectively serve customers.

Virtual showrooms, cross-device: According to the vendor, Eazyshow enables agents to remotely bring the sales floor to customers. They can seamlessly switch between desktop and mobile devices, as well as share documents as if they were interacting face-to-face.

eKYC and encrypted session archiving: Eazyshow simplifies the KYC verification process, ensuring secure encryption of session recordings for audit purposes and regulatory compliance, according to the vendor.

Empowered with AI: The vendor highlights Eazyshow's advanced NLP capabilities that enable AI assistants to provide real-time, personalized support to customers. This enhances satisfaction and loyalty by addressing inquiries, concerns, and transactional needs.

Increased Trust: The vendor emphasizes that Eazyshow's instant videos foster trust by allowing clients to establish real-life connections. Agents are no longer anonymous names in a chat; instead, customers can engage with them on a more personal level.

Performance Reporting: Eazyshow includes custom KPIs to measure service quality efficiently. Real-time interactions can be evaluated, and areas for improvement can be identified to drive measurable growth.

Highly Secure: Eazyshow prioritizes security, particularly in highly regulated industries. The vendor utilizes advanced encryption algorithms to ensure the privacy and sensitivity of customer-agent discussions.