Eddress White-Labeled Marketplace

The Eddress White-Labeled Marketplace is a solution designed to assist businesses in digitizing their operations. According to the vendor, this versatile solution caters to a wide range of professions and industries, including grocery stores, pet stores, cloud kitchens, beauty services, pharmaceuticals, retailers, e-commerce businesses, delivery service providers, and restaurants.

Key Features

Intuitive User Experience: The Eddress White-Labeled Marketplace offers a customizable interface for iOS and Android apps, allowing businesses to tailor the user experience to their brand. According to the vendor, the dynamic and tailored homepage with multiple layers ensures a personalized and engaging experience for customers. Additionally, it supports multiple languages, currencies, and time zones, making it accessible to a global customer base.

Search & Recommendations Engine: According to the vendor, the platform provides a powerful search engine equipped with a distance matching algorithm and keyword search capabilities. It enables customers to easily find the products they need by searching popular searches, brands, frequently ordered items, and product tags. Moreover, the platform provides product recommendations based on tags, related products, and user segmentation, aiming to enhance the overall shopping experience.

Tracking & Notifications: The Eddress White-Labeled Marketplace offers real-time order tracking for customers, providing them with visibility into the status of their deliveries. According to the vendor, it also enables live tracking of drivers when an order is on its way, ensuring transparency and allowing customers to plan accordingly. Additionally, customers have the ability to contact drivers via text or call, facilitating seamless communication. The platform sends notifications on all order statuses and alerts customers when products are back in stock.

Integrated Payment Gateway: The Eddress White-Labeled Marketplace simplifies the checkout process for customers with its seamless and secure integrated payment gateway. According to the vendor, it supports multiple login options, including phone number, social media accounts, and email, ensuring a convenient and hassle-free experience. The platform also allows customers to pin their location for easy management and viewing of deliveries. Real-time inventory management based on delivery zones aims to ensure accurate stock availability.

Customizable In-app Messaging: The platform provides in-app messaging functionality, allowing businesses to communicate with their customers directly. According to the vendor, customers can connect with customer support agents in real-time, resolving any queries or issues promptly. The platform also enables businesses to send real-time push notifications and in-app pop-ups using One Signal, aiming to ensure effective communication and engagement. Live chat support with options for voice and image enhances the customer support experience.

UTM & Deep Links: The Eddress White-Labeled Marketplace enables businesses to create UTM links with deep-linking capabilities, allowing them to direct customers to specific stores, products, and lists. According to the vendor, it seamlessly integrates with existing ERP systems, streamlining operations and enhancing efficiency. The platform also offers integration with third-party tools, providing businesses with enhanced functionality and flexibility. The vendor claims that robust security tools are in place to protect data and ensure privacy.

Marketing Funnel & Automation: According to the vendor, businesses can create a clear customer journey from start to end using the Eddress White-Labeled Marketplace. It enables the development of user acquisition strategies through social media, emails, and notifications to attract new customers. Seasonal campaigns can be created to engage customers during specific periods. The platform also generates UTM links with deep-linking capabilities to drive traffic and track conversions. Automated reminders and incentives aim to encourage customer engagement and repeat purchases. Visualizing and analyzing conversion data provides valuable insights into the effectiveness of marketing efforts.

Campaigns, Discounts & Incentives: The platform allows businesses to create promo codes for single use or first-time use, incentivizing purchases. According to the vendor, promo codes can be set based on minimum basket value or basket amount to encourage larger orders. Businesses can offer discounts on specific items or categories by setting promo codes by percentage or value. Integrated campaigns and promotions can be created to drive sales and increase customer engagement. Collections with aggregated products can be showcased to boost cross-selling. Advanced search with tags and product recommendations further enhance the shopping experience.

Automated Messaging & Emails: The Eddress White-Labeled Marketplace enables businesses to send order and tracking notifications to keep customers informed about the status of their deliveries. According to the vendor, invoicing emails provide customers with clear and professional payment details. App and email messaging can be utilized to effectively communicate updates, offers, and features. Businesses can set up a marketing funnel to collect customer data and engage in two-way conversations. UTM links can be generated for tracking purposes and to drive traffic to specific products or pages. Automated reminders and incentives aim to encourage customer engagement and repeat purchases.

Customer Support Messaging: The platform provides various channels for customer support messaging, ensuring businesses can address inquiries and resolve issues promptly. According to the vendor, in-app and email marketing tools enable businesses to speak to customers where they can hear them best. Automated messaging and emails deliver order and tracking notifications, keeping customers informed and engaged. Real-time customer support messaging allows businesses to provide assistance and answer questions promptly, aiming to enhance the overall customer experience.