Emetti

Emetti is a customer support solution aimed at growing businesses. According to the vendor, Emetti offers a range of features that can enhance customer interactions across various industries. From embedding a newsfeed on your website to providing a collaborative workspace for your support team, Emetti aims to empower professionals to deliver exceptional customer support.

Key Features

Newsfeed: According to the vendor, Emetti allows you to embed a newsfeed on your website to share news, updates, and offers with visitors. You can schedule and distribute newsfeed posts to popular social networks and customize the appearance with your company's branding.

Chat: Emetti enables you to embed a chat widget on your website, providing visitors with an easy way to reach out to you. According to the vendor, you can respond to questions, provide product knowledge, and help solve problems. You can also share a single inbox with your support team to collaborate on customer interactions and customize auto-responders for when you're away.

Messages: With Emetti, you can create event-based, scheduled, and impromptu notifications to inform customers and bring them back to your website. According to the vendor, you can send notifications via email or browser to keep customers engaged. You can use notifications to announce new products, updates, or promotions and personalize them based on customer preferences and behavior.

Knowledge Base: Emetti allows you to create a knowledge base to help customers and agents find answers to common questions. According to the vendor, you can assemble information and resources to provide self-service support and direct customers to the answers they need with a searchable knowledge base. The platform also aims to empower agents with a centralized repository of support materials.

CRM: According to the vendor, Emetti provides access to a customer relationship management (CRM) system to store information about your customers. You can keep track of customer interactions, preferences, and purchase history. The vendor claims that you can use customer data to personalize support and improve customer experience. Additionally, you can collaborate with your team by sharing customer information in a single workspace.

Collaborative Workspace: Emetti offers a collaborative workspace for your team to streamline customer support. According to the vendor, you can tag-team responses and access team expertise for efficient support. You can also add internal notes to discussions to share knowledge among team members and audit agent activity to gain insight into team dynamics with review capabilities.

Reporting: Emetti provides reporting features to track activity and trends. According to the vendor, you can monitor customer interactions, response times, and customer satisfaction metrics. The platform aims to help you analyze data to identify areas for improvement and make data-driven decisions. You can also generate reports to measure the effectiveness of your customer support efforts.