EmpowerReviews

EmpowerReviews is an automated reputation management platform designed to assist small business owners in proactively managing and expanding their reputation. According to the vendor, EmpowerReviews offers a range of features that cater to businesses in various professions and industries, including restaurants, healthcare providers, legal firms, architects, engineers, contractors (AEC), and online retailers.

Key Features

Automate Review Process: According to the vendor, EmpowerReviews automates the review process, potentially saving businesses significant time and effort by generating positive reviews through a simplified feedback collection form.

Review Dashboard: EmpowerReviews provides businesses with a centralized control panel that gathers customer feedback and online reviews. The dashboard displays rating scores and reviews, allowing businesses to easily monitor their reputation. Email notifications are sent in real-time to alert businesses when feedback is provided.

Intelligent Review Routing: EmpowerReviews is said to automatically direct positive reviewers to popular social and directory sites such as Google and Facebook. Negative reviews, on the other hand, are captured for internal use, enabling businesses to address concerns privately.

Customize Customer Experience: EmpowerReviews allows businesses to maintain brand consistency by customizing the customer feedback collection page. Reviewers are directed to a feedback page that reflects the look and feel of the business, potentially enhancing brand identity.

Request a Demo: Businesses have the option to request a demo of EmpowerReviews to explore its features and functionality. The demo provides an opportunity for businesses to see how EmpowerReviews can potentially improve their online reputation.

How EmpowerReviews Works: According to the vendor, businesses can invite customers to provide feedback through a simple, branded form via email or text. Positive reviews are directed for promotion, while negative reviews are kept for internal use. Businesses receive real-time alerts as customers provide feedback, allowing them to respond promptly. By leveraging positive experiences and testimonials, businesses can potentially improve their reputation and increase sales.

FAQ: EmpowerReviews provides answers to frequently asked questions, addressing concerns and providing clarity on various aspects of the platform. The FAQ section covers questions related to directing customers to third-party review sites, reaching customers, positive and negative reviews, and system integration.