EPSS 500

The EPSS 500, developed by Epiance Software, is a software solution designed to deliver automated, highly contextual, just-in-time help and support to end users. According to the vendor, this solution is targeted at companies of varying sizes, including the best run companies in the world. It caters to a wide range of professions and industries, such as IT professionals, business analysts, process owners, training and development teams, and the healthcare industry.

Key Features

Contextual, just-in-time support: According to the vendor, EPSS 500 delivers highly contextual and just-in-time support to end users, providing them with knowledge objects specific to each step of the process they are executing. This feature aims to ensure efficient and accurate completion of business processes in compliance with best practices.

Wide range of knowledge objects: EPSS 500 allows the delivery of multiple types of knowledge objects, including simulations, documents, audio, video, and more. These objects are delivered in a contextual manner, providing users with relevant information to aid in the execution of their tasks. The system also supports multiple languages for user convenience, as claimed by the vendor.

EPSS Workspace: The EPSS Workspace serves as an efficient means of disseminating subject matter expert (SME) knowledge, process validation, application changes, policies, and compliance to a large end-user population. According to the vendor, text and multimedia content can be linked to each field or control in the application screens using rich callouts, reducing the effort required to provide information and support to end users.

Automatic content alerts and integration: According to the vendor, EPSS 500 supports asynchronous collaboration with content authors, allowing automatic alerts to be set up for changes or updates to content. The system also seamlessly integrates with legacy content, ensuring valuable existing resources can be leveraged within the EPSS environment.

Automatic push of policy or process changes: The vendor claims that EPSS 500 enables the automatic push of information regarding policy or process changes to end users. This information is delivered within the context of executing a specific business process, aiming to keep users informed and aligned with the latest policies and processes.

Context map for knowledge delivery: According to the vendor, EPSS 500 utilizes a context map to deliver contextual knowledge to users. This map contains identifying aspects of the enabled application, such as control names and fields. Users familiar with the application can quickly create context maps, associating relevant content with each context, forming an effective context framework.

Context-sensitive content delivery: When users initiate EPSS, the application recognizes the context of the process being executed and delivers all relevant knowledge content associated with that specific context. This content can take various forms, including simulations, documents, audio-video files, HTML content, or cue cards, providing users with just-in-time support within their specific context, as claimed by the vendor.