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Esper has proven to be a valuable solution for businesses in various industries, addressing their specific needs and solving critical …
Overview
What is Esper?
Esper is a robust Mobile Device Management (MDM) software that offers advanced features for troubleshooting and debugging, granular app version control, dynamic device grouping, and remote deployment. It is the only platform to provide complete end-to-end solutions for dedicated devices. The software...
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- Competitors
- Tech Details
What is Esper?
Esper is a robust Mobile Device Management (MDM) software that offers advanced features for troubleshooting and debugging, granular app version control, dynamic device grouping, and remote deployment. It is the only platform to provide complete end-to-end solutions for dedicated devices. The software is designed to be flexible, stable, and accessible and can work with any sized device fleet running Android 6.0 or later.
Esper's enhanced AOSP build for Android allows organizations to run Android on x86 devices. Its capabilities like remote control, over-the-air updates, and the ability to push and roll back updates help eliminate device downtime and reduce the need for field support. Customers can take advantage of Esper's CI/CD pipelines which enable them to ship updates as frequently as desired while putting customer needs first.
Overall, Esper offers an extensive suite of MDM features combined with advanced troubleshooting tools making it an excellent choice for businesses needing full control over their mobile device fleets. With its reliable infrastructure aimed at reducing field-support costs by automating processes across devices via its many features such as remote management or automated updating pipelines customized around customer needs means this platform puts effective management in reach no matter how diverse your environment might be.
Esper Features
- Supported: Collaborate and draft policy in Esper
- Supported: Research state and federal policy from one place
- Supported: Automate internal workflows and track key milestones
- Supported: Incorporate meaningful feedback from the public
Esper Competitors
Esper Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Esper has proven to be a valuable solution for businesses in various industries, addressing their specific needs and solving critical business problems. Users have found that the remote viewer feature has allowed them to effectively fix technical support errors and guide clients, leading to improved customer satisfaction. Additionally, Esper's platform and service have received praise for their ability to work directly with vendors, enabling users to focus on their own UI and content while ensuring a smooth release of products.
Another key business problem solved by Esper is efficient device management. With its configuration profiles, users can manage fleets of Android devices easily, allowing for simultaneous management of multiple devices. This streamlined approach has significantly reduced operation and support time for users in the IoT industry, making it an invaluable tool in managing large-scale deployments. Moreover, Esper's centralized policy creation and management features have been instrumental in business management and monitoring, simplifying the process of creating and managing policies throughout their lifecycle.
Esper has not only provided effective solutions but also exceptional customer support. Users have reported positive experiences with the level of support received from Esper's knowledgeable and responsive team. Although there have been occasional slowness in response for non-paying customers, overall support has been satisfactory, ensuring that users feel supported throughout their journey with the product. The flexible pricing options offered by Esper have also been well-received by users as it allows them to choose a plan that aligns with their specific requirements.
The cost-effectiveness of Esper has made it an attractive option for businesses across different sectors. Users have found that it outperforms other MDM products in achieving desired outcomes at a fraction of the cost. This affordability combined with the high recommendations from users has made Esper a preferred choice for those looking to streamline their operations and generate revenue more quickly. Overall, Esper's dedication to providing seamless functionality, customized solutions, and exceptional customer support has made it a trusted partner for businesses seeking efficient device management and successful product releases in various industries.
Great Device Management: Many users have praised Esper for its excellent device management capabilities. They appreciate the visibility and control it provides over their devices, including software updates and applications management. The ability to remotely access and download apps is also highly valued by reviewers.
User-Friendly Interface: Reviewers frequently mention the user-friendly interface of Esper. They find it easy to navigate and understand, making device listing, grouping, and identification a breeze. This intuitive UI simplifies the deployment process once users understand the initial setup method.
Remote Access and Control: The remote access feature in Esper is highly regarded by many users. It allows them to easily manage, debug, and monitor devices from any location. Users find this capability valuable for tasks such as updating apps, performing reboots, controlling individual device settings remotely, and even looking at live screens on Android devices.
Lag and Unresponsiveness: Some users have experienced lag and unresponsiveness with Esper, particularly when it comes to alerts triggered by errors. This issue has been mentioned by multiple reviewers, suggesting that it is a common concern.
Difficult Dashboard Navigation: Navigating the dashboard in Esper can be cumbersome and difficult at times. Users have expressed frustration with the user interface, indicating a lack of intuitive design that hampers their experience with the software.
Lack of Compatibility with Other Platforms: The limited compatibility of Esper only with Android devices is seen as a drawback by some users. They express a desire for support for other platforms like iOS and Windows, which indicates a potential limitation in meeting the needs of all customers.