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Ethicontrol has proven to be an invaluable tool for managing whistleblowers' reports, allowing users to efficiently gather feedback and …
Overview
What is Ethicontrol?
Ethicontrol is a whistleblowing platform and case management system designed for enterprises and startups. According to the vendor, Ethicontrol serves as a single compliance platform for various whistleblowing frameworks, including ISO 37002 Whistleblowing management systems, SAPIN II / PIDA or similar...
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- About
- Tech Details
What is Ethicontrol?
Ethicontrol is a whistleblowing platform and case management system designed for enterprises and startups. According to the vendor, Ethicontrol serves as a single compliance platform for various whistleblowing frameworks, including ISO 37002 Whistleblowing management systems, SAPIN II / PIDA or similar local laws, ISO 37001 Anti-bribery management systems, US DoJ guidelines, EU Whistleblowing Directive, and GDPR / CDPA or other local privacy laws.
Key Features
Single compliance platform for all whistleblowing frameworks: According to the vendor, Ethicontrol provides a unified platform that covers multiple whistleblowing frameworks, allowing organizations to comply with different regulations.
Engage whistleblowers: Ethicontrol offers an in-house contact center with a toll-free number for voice calls, according to the vendor. They provide call scripts and interview methodology, support multiple languages, and offer 24/7 availability with native speakers.
Modern intake channels: Ethicontrol provides web portals, chatbots, live chat, and smart answering machines as intake channels for whistleblowers to report incidents, according to the vendor. These channels are multilingual and mobile-friendly.
Anonymous two-way communication at all stages of the investigation: According to the vendor, Ethicontrol enables anonymous two-way communication between reporters and the response team throughout the investigation process. Reporters are given a secret code to access the case and provide additional information or feedback.
Escalation: Ethicontrol allows messages to be escalated to the Audit Committee or bypass hotline process owners to avoid conflicts of interest, according to the vendor.
Incident delegation and deadlines: Users can assign cases to case managers and set due dates based on priorities, categories, or procedure rules, according to the vendor.
Notifications and reminders: Ethicontrol provides push notifications for significant case actions, as well as automated weekly and monthly status reports with overdue reminders, according to the vendor.
Automations: According to the vendor, Ethicontrol allows users to set up business rules to automate repetitive tasks, such as changing priority, assigning responsibilities, and applying scenarios based on category, location, or status.
Tasks: Users can delegate tasks to team members within a case and beyond, using each case as a project management tool, according to the vendor.
Document investigations: Ethicontrol offers workflow templates for different investigations, providing a standardized checklist within the organization, according to the vendor. They also provide templates for feedback to reporters and the ability to upload and collect case files, including facts, persons involved, and evidence.
Ethicontrol Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Ethicontrol has proven to be an invaluable tool for managing whistleblowers' reports, allowing users to efficiently gather feedback and effectively resolve ethics cases. The software's advanced analytics capabilities have enabled users to monitor teamwork and meet deadlines more efficiently. With the flexibility of adding as many people as needed to the system, users have found it particularly helpful when additional resources are required for investigating cases.
In addition, Ethicontrol has been extensively used for compliance management, HR case management, security management, corporate surveys, and anti-fraud services. By providing solutions to various problems within organizations, it has become a go-to solution for many businesses. One key benefit is its ability to pull data for reviewing potential clients, saving users time and effort by eliminating the need for extensive questioning and investigation.
Furthermore, Ethicontrol has been highly valuable in resolving ethics cases, running disclosure campaigns, and supporting compliance risk management efforts. Its user-friendly dashboard and features have contributed to smooth operations and improved trust within systems. The software has also made the analysis of reports easier, facilitating effective workflow management and decision-making. While some users have expressed the desire for expanded reporting options, the standard reports offered by Ethicontrol have generally been satisfactory.
Overall, Ethicontrol addresses critical business problems by streamlining whistleblowers' report management, enhancing team collaboration through advanced analytics, providing flexibility in resource allocation, improving compliance management and risk mitigation efforts, and offering an intuitive user experience with helpful features.
User-Friendly Interface: Many users have praised Ethicontrol for its user-friendly interface, stating that it is intuitive and easy to navigate. Users appreciate how the software's design enables them to quickly access the necessary features without any hassle.
Effective Reporting and Workflow Management: Several reviewers have highlighted Ethicontrol's ability to generate and analyze reports effectively on the dashboard. This feature makes it easy for users to track and manage their workflow efficiently. The clear presentation of data allows users to make informed decisions based on real-time information.
Comprehensive Solution with Dedicated Whistleblowing Platform: Users value Ethicontrol for providing a comprehensive solution with modules for compliance management and disclosures. Additionally, the dedicated whistleblowing management platform has been praised for being user-friendly and secure, ensuring confidential reporting while maintaining ease of use for both employees and administrators alike.
Limited customer support: Several users have expressed frustration with the limited customer support provided by Ethicontrol. They have reported difficulties in reaching out to the company for assistance or encountering delays in receiving a response.
Occasional system errors: Some users have encountered occasional system errors while using Ethicontrol, particularly when submitting requests or accessing certain features. These errors can disrupt workflow and require troubleshooting to resolve.
Lack of customization options: A few reviewers have mentioned that they would like more customization options within Ethicontrol. They feel restricted by the existing settings and would prefer additional flexibility to tailor the software to their specific needs.