EVAN360

EVAN360 is a support tool designed to streamline the support process by connecting users with experts who provide personalized assistance. According to the vendor, this solution caters to organizations of all sizes, from small businesses to large enterprises. Professionals and industries such as sales support, higher education, remote workforces, human resources, and information technology are said to benefit from the support experience offered by EVAN360.

Key Features

Flexible Integration: EVAN360 integrates with organization portals, billing systems, and vendor payment processing solutions. The vendor states that it also offers integration with AD/LDAP sign-ons for a smooth user experience.

Enhanced Security: The vendor claims that EVAN360 prioritizes security by integrating with existing AD/LDAP sign-ons for enhanced authentication. CloudFront Access control ensures secure access to the platform, while the EVAN360 WAF provides an additional layer of protection. Each organization has its own private tenant for data privacy.

Easy Implementation: According to the vendor, implementing EVAN360 is straightforward. The EVAN360 team can install and configure the platform in a matter of days, at no additional cost. Online step-by-step training videos are available to guide the implementation process, and an assigned Account Manager provides ongoing support.

Custom User Experience: EVAN360 offers a personalized user experience. Users can access recorded support sessions, support notes, and rate and review the experts they interact with. The platform also provides automatic expert matching based on the organization's predefined criteria. Support categories can be customized based on internal staff levels or departments, and a customizable network of internal staff and contractors is available for support.