eXcediant

eXcediant is a technology consulting and managed services solution specifically designed for dental practices. According to the vendor, it caters to dentists of all sizes, from small town practices to large Dental Service Organizations (DSOs). This product is utilized by various professionals and industries within the dental field, including dentists, dental clinics, dental specialists (Orthodontists, Endodontists, Periodontists, etc.), and dental laboratories.

Key Features

Managed Services: According to the vendor, eXcediant provides managed services for dental practices, including PC desktop support, Windows Server support, Linux support, email and messaging support, application installation, network installation and support, and new office setup. The product offers IT support to handle daily operational needs and prevent issues, as well as assistance with bug fixes, updates, backups, and technology planning.

Backup & Data Integrity: The vendor claims that eXcediant offers data backup and vaulting services, including multi-data center replication, database replication, offline data storage, and file-level backup. It utilizes advanced backup solutions such as Veeam and Acronis, and also provides server and system imaging for efficient data recovery in case of emergencies.

Virtual CIO: According to the vendor, eXcediant provides virtual CIO (Chief Information Officer) services to assist dental practices with IT budgeting, management, and decision making. It offers strategic planning and consulting to align technology with business goals, and assists with infrastructure design, disaster response and remediation, and mergers and acquisition planning.

Cloud Hosting: The vendor states that eXcediant offers dedicated private cloud environments for dental practices. It supports major cloud platforms such as AWS, Azure, and Google, and also provides edge computing options. The product ensures high availability with custom-built options and guarantees 99.999% uptime. It also supports virtualization technologies like VMWare, HyperV, and Openstack.

Cybersecurity: According to the vendor, eXcediant provides comprehensive cybersecurity services to protect dental practices from threats. It offers 24/7 threat monitoring, vulnerability assessments, managed endpoint protection, managed firewall, and ransomware protection. The product also conducts security awareness training to educate dental practice staff on best practices, and assists with security incident response and remediation.

HIPAA Compliance: eXcediant claims to assist dental practices in achieving and maintaining HIPAA compliance. It provides audit preparation and management services, reviews and updates Business Associate Agreements (BAAs), and helps with technology remediation, document preparation and review, and implementation of best practices.

Datacenter Colocation: According to the vendor, eXcediant offers full and partial cabinets for colocation at a carrier hotel datacenter in Jacksonville, Florida. It provides access to over 50+ networks for reliable and high-speed connectivity, and ensures data security and redundancy with a state-of-the-art datacenter infrastructure.

Email Encryption: eXcediant provides HIPAA-compliant email solutions with TLS encryption and secure portal access. The vendor claims that it offers seamless and automated email encryption to protect sensitive patient information, eliminating the need for passwords and portals. The product aims to help dental practices comply with privacy regulations and protect patient privacy.

Network Design & Construction: eXcediant assists dental practices in designing and constructing on-location networks. According to the vendor, it provides guidance and expertise in selecting the best network solutions for specific applications, and ensures network stability and performance to support daily operations.

Monitoring & Response: The vendor states that eXcediant offers real-time monitoring and response services for dental practice networks. It monitors network conditions and alerts dental practices to potential issues, providing immediate response and remediation.