FellaFeeds

FellaFeeds is a versatile customer feedback app and software designed to help businesses collect valuable feedback from their customers. According to the vendor, it offers a range of features that cater to small to large businesses across various professions and industries. Restaurants, cafes, spas, salons, hotels, airports, hospitals, and more can potentially benefit from FellaFeeds' customizable surveys and real-time analytics to make informed decisions based on customer feedback.

Key Features

Real-Time Customer Feedback: FellaFeeds allows businesses to observe real-time customer feedback, enabling them to potentially take quick action to address customer issues without any delay.

Locations: FellaFeeds provides location-based reports and alerts for businesses with multiple locations, allowing for comparative analysis of reports between different locations and potentially aiding in decision-making.

Multi-Channel Customer Feedback System: FellaFeeds offers a multi-channel customer feedback system, potentially allowing feedback to be collected via Kiosks, iPad & Android Tablets, or Mobile Phones using the FellaFeeds app. This feature provides potential flexibility in collecting feedback from customers.

Customizable Surveys: FellaFeeds offers completely customizable surveys using various question types such as Matrix, Emoticons, Stars, Sliders, and more. This feature potentially allows businesses to create tailored surveys to collect specific feedback from customers.

Negative Feedback Alerts: FellaFeeds has a built-in negative feedback alert system. According to the vendor, whenever a customer gives negative feedback, the system sends an alert to the business, allowing them to potentially address the issue promptly.

Smart Responsive Dashboard: FellaFeeds provides a smart and responsive dashboard for monitoring customer feedback. The dashboard offers customizable filters, categorization options, and the ability to mark and share feedback. This feature potentially helps businesses gain insights and take necessary actions.

Tracking Respondents: FellaFeeds enables businesses to track respondents by sending surveys via email. According to the vendor, it allows tracking of delivered emails, email open rate, survey open rate, and response rate. This feature potentially helps businesses analyze survey engagement and response rates.

Real-Time Analytics: FellaFeeds offers real-time analytics for customer feedback. According to the vendor, the real-time dashboard provides useful insights that empower managers to make informed decisions based on customer feedback.

Customer Loyalty Management System: FellaFeeds includes a customer loyalty management system. According to the vendor, businesses can create and execute unique customer loyalty programs to reward customers with loyalty points for desired actions. This feature potentially helps in customer retention and boosting revenue.

Customer Referral Program: FellaFeeds has an integrated customer referral program. According to the vendor, customers can refer the business to their friends and family, earning a percentage of their bill as a reward. This feature potentially helps businesses acquire new customers through word-of-mouth referrals.