Fibotalk

Fibotalk is a user engagement platform developed by Cubestack Solutions. According to the vendor, it provides website analytics and customer engagement tools for web and mobile applications. The product is targeted at SaaS, E-commerce, and Fintech companies. Fibotalk is said to be useful for digital marketing managers, product managers, customer success managers, web and mobile app developers, and e-commerce managers. The platform offers features such as product analytics, user analytics, user sentiment analysis, and a data collection engine.

Key Features

Product Analytics: According to the vendor, Fibotalk allows users to gain insights into the overall user experience by monitoring system parameters like page load times, API latency, and click bursts. The platform automatically captures all user events and provides a retrospective analysis with a labeling and management interface. Users can perform advanced queries and conduct time series analysis to track daily trends and impact. Fibotalk also enables conversion funnel analysis and user journey analysis based on various parameters. The platform supports UTM code insights for digital marketing analysis and allows users to build custom dashboards.

User Analytics: The vendor claims that Fibotalk enables users to build active cohorts based on various user parameters, events, and features. Users can view and analyze user sessions for engagement and detailed analysis. The platform offers user journey analysis across multiple sessions and provides a 360-degree view of user profiles and usage patterns. According to the vendor, Fibotalk automatically creates user cohorts such as promoters, detractors, and passives. Users can utilize advanced filters for deep-dive analysis.

User Sentiment (Net Promoter Score - NPS): According to the vendor, Fibotalk triggers non-intrusive NPS request forms based on user rules. The platform automatically generates user cohorts based on NPS responses and provides campaign analytics, including response logs and trends.

Data Collection Engine: The vendor states that Fibotalk tracks system parameters from web and mobile applications with just one line of code for implementation. The platform allows data integration with business intelligence tools for a comprehensive user view.