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Fidel API solves a range of business problems and provides valuable solutions for its users. With Fidel, users no longer need to enroll in …
Overview
What is Fidel API?
Fidel API is a global financial infrastructure platform that enables developers to build programmable experiences at the moment a transaction occurs on any payment card.
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Product Details
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- Tech Details
What is Fidel API?
Fidel API is a global financial infrastructure platform that enables developers to build programmable experiences at the moment a transaction occurs on any payment card. Its tools are transforming how merchants and users interact by powering real-time, event-driven engagements, best-in-class loyalty and rewards programs and revolutionizing processes from reimbursements to expense management.
Select Transaction APIs provide real time messaging- through one intergration get select payment events from Visa, MasterCard an American Express; ability to build on top of data to create the payment experience for users and providing a secure tokenization platform. Other capabilities include brand management--removing or adding brands from programs; webhook notifications--creating and managing webhooks to receive real time payment events; data processing on the three payment networks and testing brands, cards, transactions and webhooks in a "sandbox" environment.
Select Transaction APIs provide real time messaging- through one intergration get select payment events from Visa, MasterCard an American Express; ability to build on top of data to create the payment experience for users and providing a secure tokenization platform. Other capabilities include brand management--removing or adding brands from programs; webhook notifications--creating and managing webhooks to receive real time payment events; data processing on the three payment networks and testing brands, cards, transactions and webhooks in a "sandbox" environment.
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Fidel API Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Fidel API solves a range of business problems and provides valuable solutions for its users. With Fidel, users no longer need to enroll in each credit card network and build their own backend system to gather transaction data. This eliminates the hassle and time-consuming process of setting up individual connections, allowing users to focus on their core business operations. Additionally, Fidel's real-time transaction data feature resolves the issue of delayed information, providing users with immediate access to transaction data upon swipe. This enables businesses to make quicker decisions, analyze customer behavior in real-time, and respond promptly to market trends.
Fidel also addresses the challenges associated with network card companies by understanding and resolving any issues that may arise. This ensures a seamless experience for users while minimizing disruptions or delays in accessing transaction data. Furthermore, Fidel goes beyond being just a service provider and functions as a true partner. The company offers ongoing support to its customers and actively develops new features based on user needs, creating a collaborative environment where businesses can thrive.
One of the key benefits of using Fidel is the ability to give instant transaction data to customers, enabling quicker expense splitting in mobile apps. This enhances user experience and streamlines processes for both businesses and consumers. Moreover, Fidel's credit card linking feature allows customers to claim loyalty program benefits without physical loyalty cards, simplifying the process for users and eliminating the need for additional physical cards.
By integrating with loyalty applications, Fidel's API enables businesses to reward members for shopping at approved merchants. This strengthens customer loyalty and encourages repeat purchases. Furthermore, Fidel's API facilitates qualifying and processing card-linked offers, allowing businesses to generate income efficiently while providing value to customers.
Overall, Fidel API solves critical business problems by offering a comprehensive solution for capturing credit and debit card transactions. It supports various fintech applications such as rewards programs, transaction insights, and offer generation while providing clean mapping and direct network links. With Fidel, businesses can make informed decisions, personalize customer experiences, generate revenue, and adapt to changes in the economy.
Powerful and Easy-to-Use API: Users have praised Fidel's API for being powerful and easy to use, allowing them to access transaction data seamlessly. Several reviewers have stated that the API has exceeded their expectations by providing immediate access to transactions upon swipe.
Excellent Customer Support: Many users have highlighted the fantastic customer support provided by Fidel. Reviewers appreciate the thoughtful care they receive from their dedicated customer success manager who follows up with details promptly. The support team is always available to answer questions or address any concerns, ensuring a positive experience for users.
User-Friendly Documentation and Portal: The ease of API documentation and user-friendly portal offered by Fidel has been greatly appreciated by customers during the integration process. Users find it easy to navigate through the documentation and locate necessary information quickly. This intuitive interface saves users time and effort on content production, streamlining their integration experience.
Lack of Flexibility in Fidel API Functions: Some users have expressed the need for more flexible functions within the Fidel API, especially when it comes to network card companies. They feel that the current level of inflexibility is not solely attributed to Fidel.
Challenges in Communication with Decision-Makers: Reviewers have mentioned difficulties in communicating with the decision-makers at Fidel, making it challenging to reach the right people for discussions or addressing concerns effectively.
Decisions and Response Time: Users have stated that decisions from Fidel's side can sometimes take a considerable amount of time, leading to delays in implementing necessary changes or resolving issues efficiently.