FifthPeak

FifthPeak, developed by KNS Technologies, is a business management software that aims to streamline various aspects of a company's operations. It is designed to cater to businesses of all sizes, ranging from startups to Fortune 500 corporations. According to the vendor, FifthPeak is utilized by a wide range of professionals and industries, including field sales representatives, sales managers, IT admins, help desk technicians, support staff members, inventory managers, accounts receivable managers, customer service representatives, order management professionals, as well as supply chain and logistics companies.

Key Features

Visit Management: According to the vendor, FifthPeak allows users to plan and optimize customer rounds, track field sales reps with location, and reduce off-hours reporting with easy mobile access.

Expense Management: The vendor claims that FifthPeak provides access to legacy business systems on the move, minimizes errors by eliminating manual data entry, and allows users to track and analyze expenses with robust MIS.

Time/Attendance Management: FifthPeak enables users to record employee hours in multiple ways, manage and track employee leaves with flexible policies, and integrate with HR and payroll programs for seamless data flow, according to the vendor.

Inventory Management: According to the vendor, FifthPeak provides insights about availability and pricing of items, helps improve service levels by ensuring stock availability, and allows users to track and analyze demand changes to forecast future orders.

Receivables Management: The vendor claims that FifthPeak streamlines matching payments to invoices, reduces customer inquiries about invoices, and minimizes late payments and bad debt write-offs.

Service/Ticket Management: FifthPeak aims to simplify ticket creation and tracking, streamline communications for better response times, and generate reports efficiently for troubleshooting and analysis, according to the vendor.

CRM Management: According to the vendor, FifthPeak allows users to centralize and organize customer data, improve cross-selling and up-selling opportunities, and accurately analyze sales pipeline for better forecasting.

Sales Order Management: FifthPeak aims to help users respond to changing customer order delivery expectations, ensure accurate order promise dates, and automate order processing to improve efficiency, according to the vendor.