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FileWave has proven to be a valuable cross-platform endpoint management solution, enabling users to effectively manage their environments …
Starting at $40 per year
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What is FileWave?
FileWave is a versatile device management and Unified Endpoint Management (UEM) solution that efficiently manages and secures a diverse range of devices from a unified platform. It caters to organizations of all sizes, including small and medium-sized businesses (SMBs), large enterprises, and government...
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Basic
$40
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is FileWave?
FileWave is a versatile device management and Unified Endpoint Management (UEM) solution that efficiently manages and secures a diverse range of devices from a unified platform. It caters to organizations of all sizes, including small and medium-sized businesses (SMBs), large enterprises, and government institutions. FileWave is utilized by IT professionals, system administrators, IT managers, education institutions, and healthcare organizations.
Key Features
Cross-platform support: FileWave supports multiple operating systems, including macOS, iOS, Windows, ChromeOS, and Android. It enables organizations with diverse IT environments to efficiently manage all endpoints from a single platform.
Powerful customization: FileWave empowers users to personalize their device experience by defining application installations or upgrades based on specific conditions using Windows MSI, Apple PKG, or custom file packages.
Customer service: FileWave offers fast and personalized customer support, providing a range of training options to ensure users feel confident in utilizing the platform.
Device management: FileWave simplifies device management by consolidating all systems into one comprehensive tool. It streamlines onboarding processes for new employees or students through automation and seamless service integrations.
Remote content and software distribution: FileWave facilitates remote distribution of software and support to users worldwide, overcoming challenges posed by firewalls, NAT configurations, and security settings.
Self-healing technology: FileWave's automated self-healing technology efficiently repairs and reinstalls any removed, corrupted, or altered software. Booster technologies ensure reliable application installations even on highly distributed networks and unreliable connections.
Easy onboarding: FileWave offers an intuitive interface and a suite of automation tools that simplify complex tasks. Users can effortlessly drag and drop applications from the App and Play Stores to their desired destinations, expediting the onboarding process.
Mobile device management (MDM): FileWave provides comprehensive MDM functionality for managing and securing mobile devices. IT teams can remotely track and configure devices, distribute mobile applications, and secure lost or stolen devices.
Unified Endpoint Management (UEM): FileWave offers robust UEM capabilities to manage all endpoints, including desktop computers and mobile devices. It enhances productivity, reduces costs, and strengthens security through a comprehensive approach to device management.
IT Asset Management (ITAM): FileWave includes ITAM functionalities to effectively track and manage an organization's IT assets throughout their lifecycle. IT teams can accurately identify and classify hardware and software resources, monitor asset usage and performance, ensure compliance, and optimize resource allocation.
FileWave Features
- Supported: Automatic User/Device Recognition
- Supported: Deployment Management
- Supported: Endpoint Management
- Supported: Inventory Management
- Supported: Software Management
- Supported: Wireless Internet Access
- Supported: Asset Tracking
- Supported: Compliance Tracking
- Supported: Configuration Management
- Supported: Contract/License Management
- Supported: Reporting/Analytics
- Supported: Automatic Patch Deployment
- Supported: Automatic Scans
- Supported: Compliance Management
- Supported: Customization
- Supported: Network Wide Management
- Supported: Remote Access/Control
- Supported: Vulnerability Scanning
- Supported: App Management
- Supported: BYOD Management
- Supported: Mobile Content Management
- Supported: Patch Management
- Supported: Policy Management
- Supported: Process/Workflow Automation
- Supported: Remote Access & Monitoring
- Supported: User Management
FileWave Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
FileWave has proven to be a valuable cross-platform endpoint management solution, enabling users to effectively manage their environments and streamline their device management processes. With the ability to customize display, manage client information, and handle MDM enrollment and profile installation for new devices, users have found FileWave to be a versatile tool capable of managing iPads, MacBooks, and Windows PCs effectively.
Users have praised FileWave for its ability to distribute software updates and manage iPads efficiently, saving them significant time and effort. The software's booster technology has allowed users to access their devices remotely, making changes and updates without the need for physical interaction. This remote management capability has been particularly useful for managing large device fleets, as users can easily make changes across multiple campuses or locations.
Additionally, FileWave's reliable software installation and reporting capabilities have provided users with granular control over deployed technology. Users have successfully managed over one thousand devices on a daily basis with FileWave, relying on its robust features to simplify the management of their device fleets. While there have been occasional issues with duplicated clients and breaks in basic functionalities, overall, FileWave has helped users become more productive and engaged with their end users by providing effective endpoint management solutions.
Versatile and Customizable Solution: Many users have found FileWave to be a versatile and customizable MDM solution, supporting multiple platforms such as Windows, macOS, iOS, and tvOS. The ability to configure device hierarchy, add custom fields, and manage multiple locations according to specific needs has been appreciated by reviewers.
Simplicity of User Interface: Reviewers have praised the simplicity of FileWave's user interface. Its lack of flashy colors and intuitive design make it easy for users to navigate and perform tasks quickly.
Cross-Platform Management: The ability to manage Windows, macOS, and iOS devices with one tool has been seen as a major advantage by many reviewers. It simplifies the deployment process and enables a fully remote-work environment.
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Bugs and Lack of Issue Documentation: Several users have reported encountering numerous bugs in FileWave, with no known issue documentation available to address these problems. The lack of documented solutions adds to the frustration and difficulty faced by users in resolving these issues.
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Slow and Lackluster Customer Support: Users have expressed dissatisfaction with the slow response time and lackluster support provided by FileWave's customer support team. Some users feel that their concerns are not addressed promptly or effectively, which hampers their ability to efficiently resolve any software-related issues they encounter.
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Slow Development and Problematic Releases: Many users have voiced their frustrations regarding the slow development process of FileWave and the problematic nature of each release. Users report experiencing delays in receiving new features or bug fixes, leading to a sense of disappointment as they anticipate improvements that take longer than expected to materialize. Additionally, some releases are plagued with technical issues, causing disruptions in workflow for users relying on the software's functionalities.