Fimble

Fimble is an integrated F&B (Food and Beverage) system designed to cater to the needs of restaurants, bars, cafes, and catering businesses. According to the vendor, it offers a comprehensive solution for online ordering, in-store management, and tools to efficiently acquire, serve, and reengage customers. Fimble is designed to meet the requirements of businesses of all sizes, from small independent establishments to large restaurant chains. This versatile system is utilized by restaurant owners, bar owners, cafe owners, catering businesses, and other professionals in the food and beverage industry.

Key Features

Web Ordering: According to the vendor, Fimble allows businesses to build a fully branded website in minutes and upload their menu and options for a turn-key solution. The responsive design is said to ensure a seamless experience for customers on both desktop and mobile devices. With styling and layout configurations, online payments, rewards, and order tracking, Fimble aims to provide a complete web ordering solution.

Mobile Ordering: Fimble offers branded native mobile applications for iOS and Android, allowing businesses to provide a seamless mobile ordering experience. According to the vendor, businesses can customize the logo, colors, banners, and view structure to match their brand. Push notification campaigns are available to engage customers, and real-time usage and sales data provide valuable insights.

In-Store Ordering: Fimble provides a cloud-based Point of Sale (POS) system for efficient in-store ordering. According to the vendor, it is compatible with desktop, iOS, and Android devices, and supports rewards, real-time and rush orders, coupons, and more. Server order taking with iOS or Android smartphones and call center management for phone orders are included features.

Order Management: Fimble's centralized order management system allows businesses to unify orders across all channels, including web, mobile, and POS. According to the vendor, it provides real-time insight into workflow and potential issues, and offers flexible order routing and smart filtering. Monitoring orders and store information in real-time is said to enable efficient management.

Marketing: Fimble offers personalized customer segmentation for targeted marketing campaigns. According to the vendor, businesses can create discounts and promotions using the sophisticated offering system. Integrated loyalty programs with points accumulation and redemption, customer feedback collection, and complaint management are also included. Automated, transactional, and bulk communication tools aim to streamline marketing efforts.

Inventory Management: Fimble's inventory management capabilities allow businesses to effectively manage products, raw materials, and warehouses. According to the vendor, it provides real-time consumption calculation and low stock warnings for efficient inventory control. Tracking products and raw materials, preparing orders, and automating the resupply process with vendor management are included features. Advanced statistics and reporting are available for valuable insights.

Delivery: Fimble offers a robust delivery management system with automatic order assignment. According to the vendor, it includes driver tracking and smart indications for efficient delivery operations. Native mobile applications for drivers with real-time location tracking, automatic out of the door and return driver status, and detailed reporting for service time and driver performance are included features.

Analytics: Fimble's analytics capabilities aim to provide valuable insights. According to the vendor, it offers over 155 multi-functional reports across 16 categories for comprehensive data analysis. Multiple chart types and support for external data sources enhance data visualization. Targeted filtering based on date range, tags, and more allows businesses to focus on specific data points. Custom reports and dashboards can be created for specific Key Performance Indicators (KPIs).