First Contact SaaS

First Contact SaaS is a software-as-a-service (SaaS) solution that aims to streamline customer relationship management (CRM) processes and enhance customer interactions. According to the vendor, this platform is suitable for small and medium-sized enterprises (SMEs), enterprise-level companies, and funded startups. Sales and marketing professionals, customer support teams, small business owners, e-commerce companies, and professional service providers across various industries reportedly rely on First Contact SaaS to optimize their CRM operations and potentially drive business growth.

Key Features

Bespoke Software Development: The vendor offers the capability to design, develop, and deliver customized software solutions for SMEs, Enterprise, and Funded Startups. Using a range of Microsoft and Javascript technologies, the vendor claims to have a team of software developers with multiple awards.

Product Development and SaaS: First Contact SaaS enables the creation of robust custom SaaS products and applications for organizations of all sizes. The vendor provides dedicated cloud solutions for various product verticals, ensuring competitive pricing and complete code and IP ownership.

Bespoke Business Applications: Leveraging the Obelisk™ framework, First Contact SaaS delivers tailored web and mobile systems that reportedly accelerate business operations. The vendor claims to provide personalized solutions that cater to the unique requirements of each business, aiming to foster growth and efficiency.

Software and Apps for Start-ups: First Contact SaaS facilitates the rapid delivery of competitively priced custom SaaS products and applications using the Obelisk™ framework. The vendor claims to provide complete code and IP ownership, supporting start-ups and new ventures in achieving rapid growth and scalability.

Software for Government and the Public Sector: As an approved Crown Commercial Service supplier, First Contact SaaS offers secure and compliant software solutions for the UK government and the public sector. The vendor references multiple projects, including the Medicines & Healthcare Products Regulatory Agency (MHRA), to demonstrate their ability to meet government standards and requirements.

Construction Communication: First Contact SaaS aims to streamline communication and collaboration across construction projects by providing a centralized platform for real-time communication among project stakeholders. The vendor claims that this platform enables seamless sharing of project updates, documents, and messages among project managers, architects, engineers, contractors, and consultants.

Project Management Tools: First Contact SaaS provides comprehensive project management tools for planning, tracking, and monitoring construction projects. The vendor claims that users can create and manage project schedules, tasks, and milestones, assign responsibilities, and track progress. They also offer reporting and analytics features for effective project performance monitoring.

Document Management: First Contact SaaS offers a centralized document repository for storing and organizing project-related documents. The vendor claims to provide version control, document sharing, collaboration, and commenting features to facilitate effective communication among project stakeholders while ensuring document security and access control.

Task Management: First Contact SaaS enables efficient task creation, assignment, tracking, and completion for team members. According to the vendor, users can set priorities, deadlines, and receive automated notifications and reminders for upcoming tasks, enhancing productivity and accountability.

Issue Tracking: First Contact SaaS allows users to report and track project issues and defects, assigning them to responsible team members for resolution. The vendor states that this platform enables users to monitor issue status and progress, maintaining a history log of resolution activities for efficient problem-solving.