Five-Star Pivot

Five-Star Pivot is a suite of services offered by Five Star Technology Solutions, empowering K-12 school leaders to drive innovation in and out of the classroom. According to the vendor, this suite caters to the specific needs of K-12 schools and includes professional development, data analytics, evaluations, managed IT services, and technical support. The target audience for Five-Star Pivot includes school administrators, teachers, IT professionals in K-12 education, education technology specialists, and data analysts in education.

Key Features

Managed IT Services: Five-Star Pivot provides comprehensive technology support and services to K-12 schools. The vendor offers technical assessments, virtual help desk support, network infrastructure assistance, device management, content filtering, VoIP phone solutions, and Google technical services.

Professional Development: Educators can access a range of professional development opportunities through Five-Star Pivot. The vendor offers onsite and virtual training sessions, Google certification preparation, K-12 grant assistance, impact analysis, self-paced learning options, and topics covering Google Workspace for Education, device management, and security.

Data Analytics and Evaluations: Five-Star Pivot offers powerful data analytics tools, including student learning dashboards, insights into Chromebook engagement, staff evaluations, student and staff surveys for data collection, as well as custom data projects and analytics solutions.

Cybersecurity: Five-Star Pivot provides cybersecurity solutions to protect K-12 schools against ransomware attacks. The vendor offers multi-factor authentication for privileged users, conducts phishing campaigns and staff cybersecurity training, and provides vulnerability and dark web scans to identify security risks.

Engineering Services: Five-Star Pivot offers technical assessments of technology systems, proactive monitoring, alert notification, infrastructure management, network infrastructure assistance, data storage and recovery services, device management, and content filtering.

Google Technical Services: Five-Star Pivot assesses and optimizes Google Workspace for Education settings, assists with autostarting the Google admin console, supports migration to Google Cloud, and offers flexibility with Google Voice solutions.

vCTO Services: Five-Star Pivot provides strategic budget planning for technology, technology plan creation, consulting services, recommendations for technology purchases, and assistance with RFP creation for large-scale technology projects.

Virtual Help Desk: Five-Star Pivot offers remote technical support for user accounts, Google Workspace for Education, hardware, and operating systems. The vendor provides live chat and ticket creation options, proactively monitors tickets, and dispatches onsite IT staff when necessary.

Coaching: Five-Star Pivot provides onsite and virtual coaching for educators, supporting them in implementing digital learning strategies. The vendor offers planning, co-facilitating, and reflecting cycles to help teachers shift pedagogy through sustained learning.