Focus Contact Center

Focus Contact Center is a cloud-based software solution designed to cater to the needs of inbound and outbound call centers, customer service departments, and multichannel communication in businesses of all sizes. According to the vendor, the software offers a range of features that aim to enhance reliability and flexibility.

Key Features

Reliability: The vendor states that Focus Contact Center provides a responsive team of cloud call center experts and IT engineers available 24/7/365 for support. Additionally, the software has a partnership with IBM Softlayer to ensure a highly reliable solution globally. The technical team, with 10 years of experience, handles continuity of service and server management.

Flexibility: According to the vendor, Focus Contact Center allows businesses to easily scale up or down the number of licenses based on their evolving needs. The software offers customization and service localization options, as well as seamless integration with other applications. It can be implemented as a cloud or on-premise solution.

No hardware to maintain: The vendor states that Focus Contact Center allows businesses to focus on their core operations while the technical team handles application and server management. With almost 10 years of experience, the vendor claims to have full control over all factors.

Multichannel Communication: Focus Contact Center supports various communication channels, including phone, e-mail, chat, WWW form, SMS, and social media. The software offers PBX functionality, complex IVRs, quality assurance features, international phone numbers, a ticketing system, monitoring capabilities, call recording, API for integration with other systems, seamless CRM integration, screen POPS, HLR functionality, skill-based and profit-based routing, and remote agent capabilities.

Fast and Easy Deployment: According to the vendor, Focus Contact Center is accessible directly from a web browser, eliminating the need for additional software installation. The vendor claims that simple integration can be completed in as little as one day.