fonial

fonial, developed by fonial GmbH, is a cloud-based telephone system intended for small to medium-sized businesses. According to the vendor, fonial provides advanced call routing capabilities, efficient call handling, and improved customer service. This solution is designed to cater to various professions and industries, including professional services, retail, hospitality, healthcare, and education.

Key Features

Advanced Call Routing: According to the vendor, fonial offers advanced call routing capabilities that allow calls to be directed to specific extensions or departments within the organization. This feature aims to efficiently manage incoming calls and ensure they reach the appropriate recipients.

Simultaneous Ringing: fonial enables incoming calls to ring on multiple devices simultaneously, as claimed by the vendor. This feature ensures that calls are not missed, even if the primary device is unavailable, providing users with the flexibility to answer calls on their preferred device.

Busy Lamp Fields: fonial displays the status of selected extensions on the user's device, indicating whether they are busy or available, according to the vendor. This feature allows users to monitor the availability of colleagues and determine their reachability, promoting collaboration and efficient call handling.

Pick-Up: According to the vendor, fonial allows users to answer calls ringing on another extension within the organization. This feature provides flexibility for users to assist colleagues in answering calls, especially in busy environments, aiming to improve call handling efficiency and reduce missed calls.

Call Groups: fonial supports the creation of call groups, distributing incoming calls to multiple extensions simultaneously, as claimed by the vendor. This feature ensures calls are evenly distributed among group members, enhancing call handling efficiency and facilitating effective collaboration within the group.

Voicemail: fonial provides voicemail functionality for users to receive and manage voice messages, as stated by the vendor. Users can access voicemail messages remotely, either through their email or by calling their mailbox, ensuring important messages can be received and retrieved at any time.

Interactive Voice Response (IVR): According to the vendor, fonial enables the creation of an automated menu system that guides callers through options using touch-tone or voice commands. This feature aims to improve call routing efficiency and enhance the caller experience by allowing self-navigation to desired departments or extensions.

Conference Numbers: fonial offers dedicated conference numbers for hosting audio conferences with multiple participants, as claimed by the vendor. Users can schedule and manage conference calls easily, promoting effective collaboration and communication among remote teams or external parties.

Fax Printer Driver: fonial enables users to send and receive faxes directly from their computer using a virtual printer driver, as stated by the vendor. This feature simplifies the faxing process, eliminating the need for physical fax machines and potentially enhancing productivity while reducing paper usage.

Fax-to-Email: According to the vendor, fonial converts incoming faxes into digital files and delivers them to the user's email inbox. This feature allows users to conveniently receive faxes and access them from anywhere, improving document management and eliminating the need for physical fax machines.