TrustRadius Insights
Mobilize.io has been instrumental in creating and managing online communities of diverse users, ranging from teenagers to seniors. The …
Starting at $588 per year
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What is Forj?
Forj (formerly Mobilize.io) is a Community Management software solution featuring:Flexible Moderation - Control all content and members, or appoint moderators for each group. Create public and private content, events, and discussions.Personalized Onboarding - Create an engaging experience for members and…
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Pro
$588
Cloud
per year 0 - 1,000 users
Premium
Custom Quote
Cloud
Enterprise
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $588 per year
Product Details
- About
- Tech Details
What is Forj?
Forj (formerly Mobilize.io) is a Community Management software solution featuring:
- Flexible Moderation - Control all content and members, or appoint moderators for each group. Create public and private content, events, and discussions.
- Personalized Onboarding - Create an engaging experience for members and get them activated and focused quickly.
- Group Lounge - Every group has a dedicated place for peer-to-peer conversations, learning, accessing resources and uncovering new opportunities.
- Member Directory - Manage members in one place and segment for targeted content, events and outreach. Build a robust profile on members to augment your CRM or system of record. Faster networking through personalized search.
- Resource center - Organize important information for members to find and discover. Understand who’s interacted with what content and personalize the experience.
- Personalized search - Global search gives members quick access to the information that matters to them most—posts, resources, members, events—it’s all there.
- Outreach center for cross-channel communication - Send timely, segmented messages to members who need it across SMS, email and push messages.
Beyond these features, Forj also offers Event Management features, including:
- Event Calendar - Engage members virtually with meetups, virtual workshops, webinars, regional discussions, video meetings and more.
- Calendar Sync and Subscription - Members can subscribe to any calendar and have events automatically appear on their personal calendar.
- Public or Private Events - Have public events for the whole community or private events for smaller sub-groups.
- Event Communication Space - Every event has its own communication space to keep the conversation going after every event for questions, learnings, ideas and content.
- Conference Links and Embedded video - Link to live conference platforms like Zoom and embed the recorded video for later review.
- Invitations + RSVPs - Send personalized invites via SMS, Email and collect RSVPs automatically.
Forj Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Mobilize.io has been instrumental in creating and managing online communities of diverse users, ranging from teenagers to seniors. The software helps organizations build a sense of community amongst its members by providing a central hub for resource sharing, networking, and collaboration. Users can easily create subgroups to cater to specific interests and needs, allowing them to connect with like-minded individuals in real-time.
One of the key problems that Mobilize.io helps solve is the lack of intimate communication channels through which organizations can stay connected with their members. With features like private chat options, Mobilize.io offers a safe and secure platform for delivering announcements, sharing resources, and fostering deeper connections between members. The software is also an excellent tool for organizing events, coordinating volunteers around political campaigns and getting quick feedback on new initiatives from members. By offering a streamlined approach to community management processes, Mobilize.io allows organizations more time to focus on achieving their goals while simultaneously building stronger relationships with their members.
Customizable Platform: Users have praised Mobilize.io for its customizable platform. Many reviewers have appreciated the ability to tailor the platform to their specific needs, making it a versatile tool for organizations.
Excellent Customer Support: Reviewers have consistently mentioned that customer support at Mobilize.io is top-notch and highly responsive. They appreciate the prompt response rate and helpful assistance provided by the support team.
User-Friendly Interface: The user-friendly interface of Mobilize.io has been noted by many reviewers as one of its most significant strengths. Users find it easy to navigate and use, with an intuitive setup process that makes it accessible even to those who are not tech-savvy.
Difficult Login Process: Some users have found the login process confusing and difficult to navigate. They were not able to log in with ease, which caused frustration for many reviewers.
Limited Analytical Tool: Several users feel that the analytical tool provided by Mobilize is elementary and does not provide enough information about member engagement. The absence of administrator tools further limits user's ability to determine effective engagement on the platform.
Inconvenient Email Functionality: A common complaint among reviewers is that there are some features locked under paywalls, such as email marketing and SMS feature, which restricts community businesses who cannot afford a higher subscription. Additionally, several users would like to have timed functionality on emails and weekly group email frequency - features currently unavailable on Mobilize.
Users have provided several recommendations based on their experiences with Mobilize. The three most common recommendations are:
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Utilize customization options and take advantage of the platform's features: Many users recommend Mobilize for large groups, as it offers customization options and serves as a replacement for traditional listservs. Users value the ability to customize their community and find the platform feature-rich and convenient for networking management. They suggest exploring all the features and making use of metrics to track community engagement.
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Take advantage of customer support and resources: Users appreciate the cooperative support team at Mobilize. They recommend reaching out to Mobilize staff for demos, as they have found them helpful and responsive. Additionally, users suggest checking out Mobilize blog posts for tips and tricks. They value the availability of resources that can assist in effectively managing their communities.
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Establish a clear objective and be actively involved in moderation: Managing a community requires time, dedication, and a clear vision according to users' recommendations. They advise having a clear objective for the community and being actively involved in moderation to maintain its health. Users also suggest involving other members in page administration and creating a calendar of posts for scheduling to ensure consistent engagement.
By following these recommendations, users can maximize their experience with Mobilize, leverage its customization options and features, tap into its customer support resources, and establish an engaging and well-moderated community.