Freshreview

Freshreview is an online review management software designed to assist businesses of various sizes in managing their online reputation, collecting and displaying customer reviews, and monitoring their brand's online presence. According to the vendor, Freshreview offers a range of features that can meet the review management needs of different businesses. It is particularly relevant for industries such as hospitality, legal services, healthcare, home services, and automotive, providing tools to enhance online reputation and customer experience.

Key Features

Review Collection: According to the vendor, Freshreview allows businesses to collect customer reviews from various channels, such as Google, Facebook, and other review sites. It offers customizable email and SMS templates to request reviews from customers, and gentle reminders can be sent to those who have not yet left a review.

AI-Powered Review Monitoring: Freshreview enables real-time monitoring and analysis of customer reviews. The vendor claims that AI technology is utilized to identify sentiment and extract insights from reviews. Users can receive notifications for new reviews and track review trends.

Customizable Review Display Widgets: Freshreview provides the ability to create dedicated microsites to display customer reviews. The vendor states that review display widgets can be customized to match the brand's look and feel. These widgets can be embedded on websites to showcase positive customer feedback.

Social Media Post Generator: Freshreview offers a social media post generator that allows businesses to generate engaging social media posts using customer reviews. The design and layout of these posts can be customized, and review snippets and star ratings can be included. According to the vendor, businesses can schedule and automate social media posts to maintain a consistent presence.

Unified Dashboard for Review Monitoring: Freshreview provides a centralized dashboard for businesses to monitor and manage customer reviews. The vendor claims that this dashboard allows users to view reviews from different platforms in one place, analyze review data, and track performance over time.

Whatsapp Based Integration: According to the vendor, Freshreview can be integrated with WhatsApp for seamless communication with customers. Businesses can send review requests and reminders through WhatsApp, as well as receive and respond to customer reviews through the platform.

Ease of Sign up: Freshreview offers a simple and quick sign-up process. According to the vendor, businesses only need to provide basic information about their operations to get started. They can set up review collection channels and customize templates in a few straightforward steps.

Mobile App: Freshreview can be accessed on the go through its mobile app. Users can monitor and respond to reviews from their mobile devices and receive push notifications for new reviews and updates.

Review Growth: Freshreview enables personalized and automated review collection campaigns to grow reviews. The vendor claims that businesses can utilize branded drip campaigns for feedback and new reviews, and can request reviews on both first-party and third-party review sites.

Monitor Reviews: Freshreview provides a single dashboard for businesses to monitor and respond to reviews across multiple sites. According to the vendor, this feature can help reduce response time by allowing businesses to reach out to satisfied customers via SMS or email. The use of AI-based response templates is also available for quick and personalized review responses.