Fuzey

Fuzey is a multi-channel communication hub developed by Fuzey Ltd. According to the vendor, it aims to assist businesses in enhancing customer relationships. The product is specifically designed for small and medium-sized businesses (SMBs) across various industries, including the automotive industry, e-commerce businesses, real estate agencies, home trades (e.g., plumbers, electricians, contractors), as well as agencies, service providers, and consultants.

Key Features

Inbox: According to the vendor, Fuzey allows businesses to centralize customer communication by managing inquiries from various channels such as social media, WhatsApp, SMS, and email. It also enables team collaboration on customer conversations.

Marketing: Fuzey offers SMS and WhatsApp marketing campaign capabilities, as well as the ability to segment customers and send targeted marketing messages. The vendor claims that customizable pop-ups can be used to grow subscriber lists.

Automations: The product provides workflow automation features, including the activation of inbound leads through automated texts, sending automated payment reminders, and prompting customers to leave reviews. The vendor also states that personalized messages and tailored offers can be created.

Customer Database: Fuzey allows businesses to store all customer data in one place. The vendor claims that contact details, transactions, and interactions can be visualized in a single timeline. Additionally, businesses can assign tags to customers for targeted messaging and engage customer segments with personalized messages.

Multi-channel Collaboration: According to the vendor, Fuzey enables businesses to engage customers on their preferred channels, including email, contact forms, WhatsApp, SMS, Instagram, and Facebook. The product also funnels website inquiries into the inbox and provides notifications of customer reactions on Instagram and Facebook.

Customizable Triggers: Fuzey allows businesses to set up triggers for automated messages, capture website traffic for personalized offers, send shipping notifications with automatic tracking updates, and request feedback at opportune moments.

Integrations: The product offers integration capabilities with popular tools and platforms, including CRM systems like Salesforce, Zoho CRM, and Hubspot. It can also sync with e-commerce platforms such as BigCommerce, Shopify, and WooCommerce. Contacts can be imported from marketing tools like Klaviyo and Attentive, while connections with customer support platforms like Intercom and Zendesk are also supported.

Payments: Fuzey provides businesses with the ability to securely accept payments via text using low-fee bank transfers. Integration with accounting software like Xero is also available, according to the vendor.

Reviews: The product allows businesses to collect and manage reviews within the Fuzey platform. Automated review requests can be sent to customers, and businesses can respond to reviews directly within the platform, as claimed by the vendor.