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Glympse PRO

Glympse PRO

Overview

What is Glympse PRO?

Glympse PRO is a solution used to enhance and improve operations for field services, delivery, and last mile logistics.It provide businesses with on-location service appointments looking to provide their customers with better information around scheduled jobs. Glympse PRO provides real-time,…

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month per user
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Product Demos

How to Customize and Manage Glympse PRO

YouTube

How to Create and Manage Technicians

YouTube

How to Create and Manage Orders

YouTube
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Product Details

What is Glympse PRO?

Glympse PRO is a solution used to enhance and improve operations for field services, delivery, and last mile logistics.

It provide businesses with on-location service appointments looking to provide their customers with better information around scheduled jobs. Glympse PRO provides real-time, continuously updated ETAs reminders of when the service technician will arrive via tailored and professional on-the-way text/email messages. It aims to provide customers with a stress-free customer experience by automatically sharing and communicating the location of field staff while they are on the way to customers.

Glympse PRO aims to drive the following benefits and operational improvements:

  • Reduction of “Where is my technician/delivery” calls

  • Real-time technician/driver tracking

  • Uber-like customer experience for customers

  • Text messages sent to customers with real-time

  • Improved operations – reduced truck rolls and fewer missed appointments

Glympse PRO is a pre-packaged, ready-to-use, out-of-the-box solution.

Glympse PRO Features

  • Supported: Real-time technician status
  • Supported: Reduced phone calls
  • Supported: Automated texts and emails
  • Supported: Easy deployment
  • Supported: Job status updates
  • Supported: Real-time ETA and service tracking
  • Supported: Post appointment feedback capture
  • Supported: Multi-way communications
  • Supported: Optimized routes
  • Supported: Proof of delivery (photo and/or signature)
  • Supported: Notifications and reminders

Glympse PRO Screenshots

Screenshot of The Glympse PRO Dashboard provides office staff a glimpse of the operational benefits of having technicians share their on-the-way location with customers. It provides key metrics on current and historical data around the overall daily activities, metrics, and statistics. Examples include data on technicians’ total jobs completed, canceled jobs, promise time, and location of the technician shared with the customer.Screenshot of The “Orders Tab” gives an overview of upcoming orders, scheduled orders and past orders. There is a filter capability at the top of the row to allow for data information filters and narrowing a search, such as an order description/number, name of a staff member, an order description, etc.Screenshot of In the “Technicians” tab, technicians can be added into the system, searched by name, email, or their role in the organization.Screenshot of The “insights'' tab shows data collected and compiled by Glympse PRO. Important information such as deliveries completed, delivered canceled, customer feedback, and a graph of the average daily volume can be viewed in this tab with a detailed breakdown of each of the data insights, by clicking on each insight.Screenshot of The Glympse PRO experience seen by customers can be branded and personalized by clicking on the “Customize” tab. The company’s logo (in .png, .jpg or .svg) can be uploaded so the brand can be displayed when customers click on their unique URL link received in their text notifications. Colors that will be displayed to customers in the live ETA phase can also be changed.Screenshot of The preview tab displays exactly what customer will see. The preview tab can be used to experiment with logos and color schemes.

Glympse PRO Video

Why Glympse PRO was created

Glympse PRO Competitors

Glympse PRO Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews

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