GoAutoDial

GoAutoDial is an open-source omni-channel contact center system designed for businesses of all sizes. According to the vendor, it offers a range of features for inbound, outbound, and blended dialing, as well as webRTC, REST APIs, real-time dashboard, reports, analytics, and more. This solution caters to call centers, customer service departments, telemarketing companies, sales teams, and support teams across various industries.

Key Features

Real-Time Dashboard: According to the vendor, the system provides a real-time overview of call center activities and performance, allowing users to monitor metrics such as call volume, agent availability, and call duration.

Reports & Analytics: The vendor claims that the system generates detailed reports and analytics on call center performance, agent productivity, campaign effectiveness, and more, enabling data-driven decision-making to optimize operations and enhance customer satisfaction.

Intuitive Interface: The vendor states that the system offers a user-friendly and easy-to-navigate interface, allowing users to configure the system with ease and confidence, enhancing user experience and productivity.

Tickets, Chat, & Phone Support: According to the vendor, the system provides real-time professional support during operating hours, offering multiple channels for issue resolution including tickets, chat, and phone support, helping users resolve issues quickly and efficiently.

Flexible: The vendor claims that the system requires no contracts or deposits and allows users to start and stop anytime. They state that it is packed with features for multi-channel campaigns, predictive dialing, WebRTC, softphone and VoIP phone support, and 3rd party application integration via REST APIs.

Reliable: According to the vendor, the system guarantees 99.99% uptime and runs on high availability servers located in the US East and West coasts. They state that the datacenters are SSAE-16 SOC 1 & 2 Type 1 certified, HIPAA and PCI DSS compliant.

Secure: The vendor claims that the system is compliant with US, UK, and Australian regulations. They state that it is equipped with web application and SIP firewalls to prevent and protect against HTTP DOS brute-force and SIP attacks.

Dedicated Direct Calling User Extensions: According to the vendor, the system provides dedicated direct calling user extensions for personalized communication, allowing users to have their own extensions for efficient call management.

Outbound Calls - Manual, Preview, and Predictive: The vendor states that the system supports manual, preview, and predictive outbound calling modes, enabling agents to make outbound calls efficiently and effectively.

Inbound Calls - Automated Call Distribution (ACD): According to the vendor, the system manages inbound calls through automated call distribution, distributing incoming calls to available agents based on predefined rules, optimizing call handling and reducing customer wait time.