Gove

Gove is a software solution developed by Muove Brasil SA that aims to modernize communication and tax collection processes for government entities. According to the vendor, Gove provides integrated features for data enrichment, mass communication, and virtual customer service. This software is designed for government entities of all sizes, from small municipalities to large cities, and is utilized by government officials and administrators, finance and revenue departments, tax and revenue professionals, public service organizations, as well as municipalities and local governments.

Key Features

Mass Multichannel Communication: According to the vendor, Gove provides a communication tool that allows users to send personalized messages to thousands of taxpayers at once through various channels such as email, SMS, and WhatsApp. Users can send payment reminders, collection notifications, and general notices using this feature. The mass communication functionality enables segmented messaging based on demographics, payment status, tax regime, industry sector, geographic location, and more.

Enriched and Updated Contacts: Gove offers continuous enrichment and validation of contact information, including phone numbers and email addresses, to ensure effective communication with taxpayers. According to the vendor, the software keeps taxpayer data constantly updated, improving the accuracy and completeness of contact information. This feature enables municipalities to communicate easily with citizens and businesses within their jurisdiction.

Virtual Customer Service with Chatbot: Gove includes a virtual customer service feature that allows citizens to interact with a chatbot through an official WhatsApp account. According to the vendor, the chatbot, with an official WhatsApp verification badge, can provide automated responses to frequently asked questions and reduce the workload of government employees. This 24/7 chatbot service streamlines the customer service process and enhances the overall user experience.

Trusted Technology: Gove's chatbot feature is built on a trusted technology platform, providing reliable and secure communication channels for citizens. According to the vendor, the chatbot reduces the volume of manual work and day-to-day activities for government employees, allowing them to focus on more complex tasks. With the official WhatsApp verification badge, users can trust the chatbot as an official channel for government communication.

Effective Message Templates: Gove offers a selection of pre-built message templates that have proven to be effective in reducing tax delinquency and recovering debts. Users can choose the ideal message template for their municipality from a menu of options, tailored to increase the payment rate of taxes. According to the vendor, this feature helps municipalities send targeted and impactful messages to taxpayers, increasing the effectiveness of communication.

Time Optimization for the Team: Gove's automation capabilities streamline processes such as tax reminders, administrative collection, and debt recovery. According to the vendor, by automating these complex activities, the software increases efficiency and reduces the time-consuming manual work for government employees. This feature allows the team to focus on more strategic tasks and improves overall productivity.