GroHawk

GroHawk is a customer experience management software designed to help businesses gather and analyze customer feedback in order to enhance their products and services. According to the vendor, this software utilizes Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to measure customer sentiment and provide actionable insights. GroHawk is positioned as a solution suitable for businesses of varying sizes, including small startups and large enterprises. It caters to a wide range of industries, such as retail, healthcare, education, hospitality, and restaurants.

Key Features

Employee Pulse Checker: According to the vendor, this feature allows businesses to survey employees and gain insights into their satisfaction and engagement levels as they return to work. It aims to help businesses understand employee concerns and proactively address them to improve retention and productivity.

Customer Confidence Check: The vendor states that this feature enables businesses to speak to customers and understand their concerns as they resume shopping. It aims to identify areas of improvement in customer experience, build loyalty and trust, and increase satisfaction and retention rates.

Hospitality Track & Trace: The vendor claims that this feature allows businesses to collect customer details to comply with government guidelines and ensure effective contact tracing and safety measures. It aims to provide a safe and secure environment for both customers and employees, demonstrating commitment to their safety and well-being.

Industry tailored surveys: According to the vendor, this feature provides businesses with access to preloaded survey questions tailored specifically for different industries. It aims to save time and effort in creating industry-specific surveys and obtain relevant and actionable feedback for specific industries.

Customizable surveys: The vendor claims that this feature allows businesses to add business-specific questions to core surveys, capturing feedback on any aspect of their offering. It aims to help tailor surveys to meet the unique needs of each business and obtain insights on specific areas of interest.

Flexible dashboards and analytics: According to the vendor, this feature enables businesses to generate multiple report types for accurate analysis. It aims to provide a better understanding of customer behavior and trends, monitor key performance indicators, and track progress. The vendor suggests that businesses can make data-driven decisions to improve customer experience.

GroHawk Insights: The vendor states that this feature utilizes proprietary AI technology to analyze free text feedback and instantly identify sentiments and themes in customer feedback. It aims to provide actionable insights to improve various business functions and spot trends and patterns for proactive decision-making.

NPS: According to the vendor, this feature allows businesses to measure Net Promoter Score to assess brand advocacy and customer loyalty. It aims to help businesses understand customer sentiment and likelihood to recommend, identify promoters, passives, and detractors, and drive improvements in customer experience and retention.

SMS: The vendor claims that this feature enables businesses to gather customer feedback through SMS surveys, reaching a wide range of audiences through text messages. It aims to collect real-time feedback from recipients and improve communication and engagement with customers.

CSAT: According to the vendor, this feature allows businesses to measure Customer Satisfaction to assess customer experience. It aims to evaluate satisfaction levels with specific interactions or touchpoints, identify areas of improvement, and address customer concerns to enhance satisfaction and loyalty.