Hafback

Hafback's Returns Recommerce™ software is a solution designed to streamline the returns process for online retailers and potentially turn returns into a competitive advantage. This software includes a branded returns portal, a returns recommerce marketplace, and peer-to-peer shipping. It is intended for online retailers of various sizes, from small businesses to large enterprises. According to the vendor, professionals and industries such as e-commerce retailers, online marketplaces, logistics and supply chain professionals, sustainability managers, and returns managers can benefit from the features and capabilities of Hafback's Returns Recommerce™ software.

Key Features

Branded Returns Portal: Customers can initiate the returns process through a branded returns portal where they provide order details, select the item to return, and choose a return reason, according to the vendor.

Returns Recommerce Marketplace: Qualified returns can be listed for sale on the Hafback marketplace, allowing retailers to set the resale window and discount level for the returned items, according to the vendor.

Peer-to-Peer Shipping: When an item is purchased from the Hafback marketplace, the original consumer receives a "return" shipping label via email. The shipping label is addressed to the marketplace consumer, potentially transforming reverse logistics into forward logistics, according to the vendor.

Eliminate Your Reverse Logistics Costs: Hafback's Returns Recommerce™ software aims to eliminate costs associated with traditional returns processes, such as shipping to the warehouse, inbound receipt, product inspection, repackaging, and storage, according to the vendor.

Instantly List Returns on Our Marketplace: Approved returns are immediately available for sale on the Hafback marketplace, with digital assets from the retailer's eCommerce store automatically transferred to the marketplace, according to the vendor.

Turn Your Returns Policy into a Competitive Advantage: Hafback enables retailers to offer free returns shipping without impacting their bottom line, potentially attracting customers who consider returns policies when making purchasing decisions, according to the vendor.

Recommerce as a Sales Funnel: According to the vendor, selling returned items on the Hafback marketplace can potentially drive new customers to the retailer's site, with a reported 75% of recommerce customers being new to the brand and 22% returning to purchase a full-price item within 30 days.

The Missing Piece to Your Carbon Neutral Puzzle: Hafback aims to address the environmental impact of returns by reducing transportation emissions and diverting products from landfills, contributing to a potentially more sustainable shopping experience, according to the vendor.

Integrate Your Shopify Store in Minutes: Retailers can integrate their Shopify store with Hafback's Returns Recommerce™ software quickly and easily, allowing efficient access to the returns solution, according to the vendor.