hausify

hausify is a communication platform and customer portal designed specifically for property management. According to the vendor, it serves as a digital solution for small to medium-sized property management companies, real estate agencies, condominium associations, rental property owners, and facility management companies. With its comprehensive features, hausify aims to streamline operations and improve communication between property managers, tenants, owners, and service providers.

Key Features

Customer Portal: According to the vendor, hausify provides a customer portal that allows property management companies to communicate and share information with tenants, owners, and service providers. The portal can be accessed through a web interface or mobile app, aiming to provide convenient access to property-related information.

Ticketing System: hausify offers a ticketing system that enables property managers to efficiently manage and track requests or issues raised by tenants or owners. Users can create tickets to report problems, make inquiries, or request services, aiming to provide a centralized platform for communication.

Attachment of Photos: According to the vendor, the ticketing system allows users to attach photos, aiming to provide visual documentation of issues or requests. This feature aims to enhance communication and help service providers better understand and address the reported problems.

Categorization and Status Tracking: According to the vendor, tickets created through hausify's ticketing system are categorized and assigned statuses to track their progress. This feature aims to ensure transparency and accountability in the resolution process, allowing property managers to prioritize and address issues effectively.

Notification System: According to the vendor, hausify's notification system keeps customers and service providers informed via email about new or updated messages related to their tickets. This feature aims to ensure timely communication and keep all parties involved up to date.

Compliance with DIN SPEC 77008: According to the vendor, hausify adheres to the requirements outlined in the DIN SPEC 77008 for digital end-to-end processes between residents, property managers, and service providers. This compliance aims to ensure a high level of quality and provide a framework for efficient and effective communication and workflow management.

Increased Transparency and Satisfaction: According to the vendor, the ticketing system and customer portal provided by hausify aim to enhance transparency and satisfaction. Residents have 24/7 access to tickets and property-related information, aiming to increase transparency and allow for community engagement. The resident app displays the property manager's response and ticket status progress, further increasing transparency and involvement.

Tips for Getting Started with the Ticketing System: According to the vendor, hausify provides useful tips for property managers to effectively utilize the ticketing system. These tips include involving residents, owners, and employees in the selection of relevant categories, responding promptly to tickets, using private tickets for individual communication, and proactively addressing recurring concerns or processes.

Process Automation and Workflow Management: According to the vendor, hausify's ticketing system offers process automation and workflow management capabilities. Property managers can identify recurring processes and automate them through workflows, aiming to streamline operations and improve efficiency.

Gradual Implementation and Customization: According to the vendor, hausify's ticketing system allows for step-by-step implementation, enabling property management companies to adapt gradually to digitalization. The system can be customized based on specific needs and preferences, aiming to provide a tailored solution for each company.