TrustRadius Insights
Hello Retail offers a range of powerful features that have addressed various pain points for users. One of the key use cases is the …
Starting at $150 per month
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Basic
$150
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Hello Retail?
Hello Retail Features
- Supported: Email Marketing
- Supported: Multi-Channel Marketing
- Supported: Abandoned Cart Saver
- Supported: Activity Dashboard
- Supported: Behavior Tracking
- Supported: Behavioral Targeting
- Supported: Content Analytics
- Supported: Customer Profiles
- Supported: Customer Segmentation
- Supported: Customizable Branding
- Supported: Drag & Drop
- Supported: Engagement Tracking
- Supported: Real Time Analytics
- Supported: Real Time Reporting
- Supported: Recommendations
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Website Analytics
- Supported: Website Personalization
- Supported: Template Management
Hello Retail Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Hello Retail offers a range of powerful features that have addressed various pain points for users. One of the key use cases is the enhancement of the search function in users' shopsystems. Users have found that Hello Retail's search functionality is far superior to their original search engine, as it enables misspellings and partial matches. This has greatly improved the overall user experience, allowing visitors to easily find the products they are looking for.
Another important use case is Hello Retail's effective recommendation engine. Users have seen positive results from utilizing product recommendations, which have resulted in higher average order sizes and conversion rates compared to those who did not interact with the recommendations. The dynamic nature of Hello Retail's features ensures that customers are presented with relevant product suggestions, even for shops with a large inventory. This has not only increased the basket size but also provided a personalized experience for shoppers.
Furthermore, Hello Retail has proven to be a valuable tool for gathering insights into customer behavior. Users have praised its ability to track visitor activity and provide valuable data on what customers are searching for. This enables users to shape their assortment and search results accordingly, ultimately improving sales performance. Additionally, Hello Retail's ability to make large categories more accessible has been highly appreciated by users, making it easier for customers to navigate and find the products they need.
In terms of support and reliability, users have expressed satisfaction with Hello Retail. The platform offers good support and has been responsive in resolving any issues that arise. This reliability has not only instilled confidence in users but also resulted in cost savings by reducing support questions related to finding items online.
Overall, Hello Retail has proven to be an invaluable asset for users, addressing various pain points such as search functionality, product recommendations, customer insights, and category accessibility. Its impact can be seen through increased sales, higher conversion rates, and improved average order values.
User-Friendly Platform: Many users have found the Hello Retail platform to be easy and user-friendly. They have stated that the interface is intuitive and straightforward, allowing them to navigate and make adjustments without any difficulties.
Customizability: Several reviewers have praised Hello Retail for its ability to customize the solution based on different parameters. Users appreciate being able to tailor the platform to their specific needs, whether it's adjusting recommendations or optimizing search results.
Helpful Support: The support provided by Hello Retail has received positive feedback from multiple users. Customers have mentioned that the Hello Retail team is helpful, accommodating, and provides excellent customer service. They appreciate the willingness of the team to assist with implementation, improvement, and addressing their specific needs throughout their experience with Hello Retail.
Confusing User Interface: Several users have found the user interface of Hello Retail to be confusing and difficult to understand, particularly when it comes to understanding statistical significance. Some reviewers have expressed frustration with navigating the platform and grasping the correlations.
Slow Functionality: There are concerns about the speed of certain functions in Hello Retail. Users have noted that at times, loading recommendations and using the search feature can be slow. This has led to some frustration among reviewers who expect faster performance from the software.
Lengthy Implementation Process: The implementation process of Hello Retail has been mentioned as a drawback by some users. They note that it requires a couple of weeks of programming and setting up systems, making it less of a plug-and-play solution. This additional time investment may deter those looking for a quick and easy setup experience.