TrustRadius Insights
HelpOnClick has proven to be a valuable software tool for enhancing guest experiences and improving customer service in the hotel …
Starting at $7.20 per month
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Basic
$7.20
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is HelpOnClick?
HelpOnClick Features
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Social Media Integration
- Supported: Third Party Integrations
- Supported: Ticket Management
- Supported: Call Center Management
- Supported: Live Chat
- Supported: Performance Metrics
- Supported: Surveys & Feedback
- Supported: Virtual Assistant
- Supported: Canned Responses
- Supported: Geotargeting
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Screen Sharing
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
HelpOnClick Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
HelpOnClick has proven to be a valuable software tool for enhancing guest experiences and improving customer service in the hotel industry. Users have found it to be a nice and easy-to-use solution for instantly talking to potential clients. The software provides a simple and efficient way for customers to get in touch and have their questions answered, making it an indispensable customer service tool for small businesses. Customers appreciate its ability to ask for quotes easily, further showcasing its usefulness in facilitating communication and providing assistance.
One of the key strengths of HelpOnClick is its intuitive interface, which has been well-received by users. The clean and user-friendly design allows users to navigate the software effortlessly, enabling them to engage with customers quickly and efficiently. Additionally, the option to turn off sound notifications has been praised by users, as it provides the flexibility to control the level of interruptions during busy periods.
While there have been concerns raised about response times from customer service representatives, many users have been using HelpOnClick for a couple of years and plan to continue doing so. The overall value of the software, combined with its ability to assist numerous customers, has made it a go-to solution for managing customer inquiries effectively. The ease of use, ability to facilitate communication, and positive user experience make HelpOnClick an invaluable tool for businesses looking to enhance guest experiences and streamline customer service processes.
Desktop Version: Users appreciate having a desktop version of HelpOnClick as it allows them to utilize the software's functionality without keeping browsers open. This feature has been mentioned by several reviewers and enhances the user experience.
Functionality Insights: Reviewers who serve as Admins for their companies find it beneficial to be able to utilize the maximum capacity of HelpOnClick's functionality. This helps them better understand how their team is using the software and how they can improve customer service. Multiple users have highlighted this advantage in their reviews.
Easy to Use and Website Integration: Many users find HelpOnClick easy to use and appreciate its ability to seamlessly link with their website. This feature not only benefits them but also receives high praise from their customers, as it allows for live help about products, ultimately increasing sales. The simplicity of implementing HelpOnClick into websites has been mentioned by multiple reviewers, further emphasizing its user-friendly nature.
Slow and unresponsive customer service: Several users have expressed frustration with the slow response times and occasional lack of response from HelpOnClick's customer service team. This has left some users feeling unsupported and unable to promptly address their issues.
Problems with live chat feature: Users have reported that the live chat feature within HelpOnClick is slow, which is particularly problematic for a software solution centered around live chat functionality. This issue has caused delays in communication with website visitors and potentially impacted user experience.
Lack of updates and fixes: Some users have mentioned experiencing software issues after an update in March, but they have been waiting for a fix without any updates or communication from the company for several months. This lack of timely resolution can be frustrating for users who rely on the software for their business operations.