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Helppier has proven to be a valuable tool for users in various use cases. One of the key benefits reported by users is the time saved when …
Starting at $99 per month
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What is Helppier?
Helppier is a knowledge management and customer support tool designed to assist businesses of various sizes in managing, sharing, and finding information in real-time. According to the vendor, this versatile platform is suitable for small to large-sized companies across different industries. It is utilized...
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Basic
$99
Cloud
per month
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Helppier?
Helppier is a knowledge management and customer support tool designed to assist businesses of various sizes in managing, sharing, and finding information in real-time. According to the vendor, this versatile platform is suitable for small to large-sized companies across different industries. It is utilized by professionals such as CEOs, founders, product managers, marketers, customer success managers, customer support teams, sales teams, training and onboarding teams, human resources departments, and IT departments.
Key Features
Automate User Onboarding: According to the vendor, Helppier allows users to create interactive user guides, tooltips, and in-app messages to facilitate the onboarding process for new users. This feature is said to potentially reduce the time and resources spent on support calls by providing self-service onboarding materials.
Reduce costs with Support: The vendor claims that Helppier provides in-app messages and tutorial videos to assist users and potentially reduce the number of support tickets. This feature aims to improve response time and customer satisfaction by offering self-service support options.
Improve Product Marketing: According to the vendor, Helppier enables users to engage with their audience through in-app messages, pop-ups, and banners, promoting new features, updates, and special offers. The vendor suggests that this feature can increase user engagement and product adoption through targeted marketing messages.
Speed up Staff Training: The vendor states that Helppier's user guides and tutorials can be utilized to train employees on internal platforms and processes. This feature is said to potentially improve productivity and reduce employee turnover by providing on-demand training resources.
User Guides & Messages: Helppier allows users to create interactive user guides and in-app messages to assist users in navigating websites or web applications. The vendor claims that the appearance and behavior of these guides can be customized to match the branding and user experience.
Templates Library: Helppier provides access to a library of ready-to-use templates for user guides, tooltips, pop-ups, banners, and more. According to the vendor, this feature aims to save time and effort by starting with pre-designed templates that can be customized to fit specific needs.
Tutorial Videos: The vendor states that users can record tutorial videos on top of their web applications to answer common questions and provide step-by-step instructions. These user guides can also be exported into tutorial videos and shared with users online or offline.
Embed Tool: Helppier offers an easy way to add its user onboarding tool to websites or web applications. The vendor claims that Helppier can be seamlessly integrated into existing platforms without the need for extensive coding.
Integrations: According to the vendor, Helppier can be integrated with other tools and platforms such as Canva for easy design customization. This feature aims to enhance functionality and streamline workflows.
Helppier Features
- Supported: Cataloging/Categorization
- Supported: Content Management
- Supported: Full Text Search
- Supported: Knowledge Base Management
- Supported: Self Service Portal
- Supported: Surveys & Feedback
Helppier Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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- Business Problems Solved
- Pros
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Helppier has proven to be a valuable tool for users in various use cases. One of the key benefits reported by users is the time saved when using Helppier. By providing quick access to the information they need, it reduces the number of help tickets they need to create, saving them valuable time and effort. Users have also found that Helppier is effective in helping them navigate websites without having to spend a significant amount of money on tutorials. This makes it an affordable solution for users looking to improve their website navigation experience.
Another important use case for Helppier is its effectiveness in tackling user onboarding challenges. Users have found that Helppier makes the onboarding process much easier, resulting in a smoother and more enjoyable experience for new users. By guiding users within web applications, Helppier helps reduce the number of help tickets and churn count. Customers have reported an increase in user retention after implementing Helppier, indicating that it has had a positive impact on reducing churn rate.
Overall, Helppier addresses common challenges such as rough onboarding and the need for constant assistance, resulting in clear benefits for users. It provides a user-friendly interface and helpful features that make it easier for users to find the information they need without extensive support or expensive tutorials.
Intuitive User Interface: Several users have praised the intuitive user interface of Helppier, allowing them to easily navigate through the software and find what they need without any confusion.
Helpful Multipage Guiding Feature: Many users have found the multipage guiding feature of Helppier to be extremely helpful, providing step-by-step instructions and guidance in achieving their objectives. This feature has proven valuable in assisting users throughout their journey within the software.
Customizable with Canva Integration: A significant number of users have appreciated the integration of Canva within Helppier, as it allows them to customize tours and design elements according to their branding and aesthetic preferences. This feature provides flexibility and enhances the overall visual appeal for businesses using Helppier.
Frequent crashes and bugs: Some users have experienced frequent crashes and found the software to be very buggy, which has impacted their overall experience with Helppier.
Slow website due to configuration requirements: Several users have mentioned that the software requires additional configuration, resulting in a slowdown of their website. This issue has affected the performance of their site negatively.
Limited customization options for pop-up boxes: A number of users have pointed out that all message pop-ups in Helppier have a similar aesthetic, which may not be appealing to everyone. They suggest having more customizable options for the pop-up boxes to better match their brand or design preferences.