Heroic Knowledge Base

Heroic Knowledge Base is a WordPress plugin that, according to the vendor, allows users to create a searchable and customizable knowledge base for their website. It is designed to provide a curated knowledge base experience for both website owners and their visitors. The product is suitable for businesses of all sizes, from small startups to large enterprises. It is widely used by customer support teams, technical documentation teams, software development companies, e-commerce businesses, and SaaS companies.

Key Features

User Restriction: According to the vendor, the plugin allows users to lock the entire knowledge base, individual categories, or single articles to logged-in users. It also provides control over access to knowledge base content based on user authentication.

Internal / External Site Support: The vendor states that the plugin can be used on a public site, password-protected site, or internal intranet, allowing users to customize the visibility of the knowledge base based on their specific needs.

Multilingual Support: According to the vendor, the plugin supports running a knowledge base in multiple languages using the WPML plugin, enabling businesses to offer content to a global audience and cater to users in different languages.

Article Attachments: The plugin allows users to add downloadable files to articles, such as PDFs, documents, or images, according to the vendor. This feature enhances the content of articles by providing additional resources and information.

Built-in Table of Contents: According to the vendor, the plugin automatically generates an in-article Table of Contents for articles. This feature facilitates easy navigation within lengthy articles, ensuring a better user experience for visitors.

Setup Assistant: The vendor claims that the plugin simplifies the initial setup process by guiding users through installation and configuration. It includes sample content to help users get started quickly.

Article Ordering: According to the vendor, the plugin offers drag and drop functionality to arrange the order of articles. Users can choose from a range of presets to determine how articles are displayed in the knowledge base.

Category Ordering: The vendor states that the plugin allows users to easily organize categories exactly the way they want them. Users can control the order in which categories appear in the knowledge base.

Article Tags: According to the vendor, the plugin enables users to assign tags to articles for easier sorting, management, and discovery. This feature enhances the searchability and categorization of articles.

Article Comments: The vendor claims that the plugin allows users to enable comments and replies on knowledge base articles, fostering engagement and enabling users to provide feedback or ask questions.