hi.guru

hi.guru is a platform designed to facilitate instant business-to-customer communication, offering a unified messaging solution for enterprises and smaller businesses. According to the vendor, hi.guru caters to a wide range of professions and industries, including customer service, sales and marketing, field services, hospitality, and e-commerce.

Key Features

Real-time conversations: According to the vendor, hi.guru enables businesses to engage with customers in real-time throughout their journey, from sales to service and support, ensuring prompt and efficient communication.

Rich media: The vendor claims that hi.guru supports the exchange of various types of media, such as images, videos, audio, files, and locations, enhancing conversations and reducing communication barriers.

Channel of choice: According to the vendor, hi.guru provides the flexibility to create a user-friendly live chat function on websites and offers a WordPress plugin. It also allows businesses to manage multiple websites within a single account and customize customer attributes based on specific criteria.

Mobile SDK: The hi.guru SDK allows businesses to incorporate two-way communication into their mobile apps, according to the vendor. This enables centralized management of inquiries from app users and provides insights through app download and activity reports.

3rd party channel support: hi.guru seamlessly integrates with popular messaging channels such as Facebook Messenger, Twitter, WhatsApp Business, WeChat, Telegram, and Text (SMS), as claimed by the vendor.

Smart message routing: According to the vendor, hi.guru offers customizable message routing options based on predefined algorithms, instantly involving the appropriate individuals within the organization to improve outcomes. This ensures a seamless customer experience by determining whether a human or bot should handle specific parts of the conversation.

Practical AI Applications: The vendor states that hi.guru combines human brilliance and AI to provide solutions to complex business problems. By leveraging machine learning and human intellect, hi.guru aims to create cohesive teams for addressing customer queries.

Ask for a Guru-bot: According to the vendor, hi.guru allows businesses to design and build process chatbots or advanced chatbots with Natural Language Processing (NLP). These chatbots can be verified and controlled by a human or handle conversations end-to-end.

Third-party bot support: hi.guru claims to support leading AI providers such as IBM Watson and SAP Conversational AI, enabling businesses to easily access and deploy independently created bots.