Hively

Hively is a customer feedback and employee rewards platform designed to help companies gather, measure, and act on customer feedback to potentially improve customer satisfaction and employee performance. According to the vendor, Hively is suitable for businesses of various sizes, from small startups to large enterprises, and is utilized by customer service teams, sales teams, support teams, marketing teams, and professional services in different industries.

Key Features

Real-time Customer and Employee Feedback: Hively allows customers to provide feedback with just one click through smileys in email signatures or direct feedback requests. Integration with various email clients, CRMs, and ticket tracking systems is said to allow for seamless feedback collection.

Collect: According to the vendor, Hively's smileys provide a friendly and engaging way for customers to leave feedback with just one click. Feedback can be collected through email signatures or direct feedback requests. Integration with various email clients, CRMs, and ticket tracking systems is claimed to allow for easy feedback collection.

Measure: Hively provides tools to potentially turn feedback into a coherent picture of customer needs and team performance. The Leaderboard feature is said to allow for quick identification of top-performing team members. Benchmarks provide an overview of overall performance, and the reporting tool enables detailed analysis of feedback data.

Act: Hively aims to help drive culture change, refine products or services, and potentially increase customer retention through feedback utilization. According to the vendor, the points system helps identify and acknowledge top performers. Feedback notifications are claimed to enable prompt issue resolution, and understanding feedback trends and themes can potentially help stay on top of customer needs.

Feature Tour: According to the vendor, teams can gather real-time customer feedback by providing each team member with a personal rating snippet to insert into email signatures, CRM, website, or ticket tracking system. Customers can provide feedback with one click or leave additional comments and details. Team members can earn points for each rating, resulting in a customer happiness score.

Request ratings from your customers: Feedback can be requested from customers after phone calls, trainings, webinars, or other interactions, potentially allowing for better measurement of customer happiness.

Customers give feedback with 1 click: According to the vendor, customers can easily provide feedback with just one click, and the feedback collection is optimized for mobile devices.

Earn points with every customer rating: Team members can earn points for each customer rating received, which can contribute to a customer happiness score.

Customer happiness alerts: Users can receive notifications whenever a new rating is received. Email and leaderboard display ratings and performance scores.

Reward your team members: Team member rankings can be viewed to identify top performers, and Hively allows sending Buzz to recognize a job well done.