Hope

Hope is an online case management software designed specifically for UK-based non-profit advisory organizations. It aims to simplify case management processes by providing a lightweight and fully managed solution. According to the vendor, this software is suitable for non-profit organizations, social services, community support organizations, counseling and advisory services, as well as legal aid organizations. Hope offers a range of features to streamline client management, enhance statistical reporting, and support funding efforts for organizations of all sizes.

Key Features

Case Management Simplified: According to the vendor, Hope provides a lightweight and fully managed online case management software that allows users to log client details, sessions, issues raised, and actions taken. It offers real-time statistical reporting to aid funding efforts for UK-based non-profit advisory organizations.

Clients: The vendor states that users can efficiently search, add, and update client information. The software utilizes soundex matches to prevent duplicate entries and groups client information into sections to avoid information overload. It also offers a wide range of data fields for better client insights and statistical reports, with visual indicators to aid navigation.

Cases: Hope allows client work to span multiple individual cases, each with its own files and outcomes running in parallel. Uploaded files are securely stored in a dedicated, fully managed Microsoft SQL Server database with transparent data encryption. Users can assign outcomes with or without financial awards and easily view actions for a single client case or across all cases.

Questionnaires: The software enables the creation of questionnaires for soft outcome monitoring and client feedback. According to the vendor, questionnaires can be taken once for a baseline, and progress can be tracked over time. On-screen indicators show the progress made, and reports can be generated to show the distance traveled and current indicators.

Tasks & Tags: Hope allows the creation of tasks and tags to schedule, prioritize, and organize client case work. Users can assign tasks to one another and set notification alerts. Tasks can be directly linked to clients and cases, and user or system tags can be attached for creating searchable and reportable groups.

Real-time Reporting: According to the vendor, reports in Hope can be filtered by wards that make up districts within the UK. All reports run against live data, providing up-to-the-minute statistical information. Reports can be printed or exported in various formats, including PDF, Excel, Word, CSV, and TIFF. The software also offers the ability to tailor-make reports based on any fields within Hope, along with system reports to ensure accurate reporting and statistics.