Hosted PBX

Hosted PBX is a cloud-based phone system offered by SIPPALS that allows businesses to efficiently manage their telecommunications services over the internet. According to the vendor, Hosted PBX provides advanced features and functionality such as call routing, voicemail, auto-attendant, and more. It is designed to cater to businesses of all sizes, from small startups to large enterprises. This versatile solution is utilized by various professions and industries including professional services, healthcare, retail, hospitality, and call centers.

Key Features

Cloud-based phone system: According to the vendor, Hosted PBX is a cloud-based phone system that eliminates the need for traditional on-premises phone systems. It is said to provide flexibility and scalability for businesses.

Advanced call routing: Hosted PBX is claimed to offer efficient call routing capabilities, allowing businesses to direct incoming calls to the appropriate extensions or departments. The vendor suggests that this feature can improve customer service and reduce call handling time.

Voicemail: The vendor states that Hosted PBX includes a voicemail feature, enabling users to receive and store voice messages when they are unable to answer a call. Users can access their voicemail messages from anywhere, ensuring that important messages are not missed.

Auto-attendant: According to the vendor, Hosted PBX offers an auto-attendant feature that acts as a virtual receptionist. It is claimed to greet callers and provide menu options for different departments or extensions, enhancing professionalism and streamlining call management.

Ring Group: Hosted PBX is said to provide a Ring Group feature that allows multiple extensions to ring simultaneously when a call comes in. The vendor suggests that this ensures incoming calls are efficiently distributed among team members, improving response time and customer satisfaction.

Queue setup: According to the vendor, Hosted PBX enables businesses to manage incoming calls in a structured manner with its Queue setup feature. Calls are placed in a queue and routed to available agents, ensuring prompt and efficient customer service.

Microsoft Teams integration: Hosted PBX is claimed to seamlessly integrate with Microsoft Teams, allowing businesses to add PSTN calling functionality to their Teams users. This integration is said to enable users to make and receive calls using the familiar Microsoft Teams interface, enhancing communication and collaboration.

Call center software: According to the vendor, Hosted PBX offers call center software that helps businesses improve their customer service operations. This software includes features such as call bridging, call recording, call forwarding, and remote agent capability, enabling efficient and secure communication with customers.

SIP Trunking: Hosted PBX is said to provide SIP Trunking services, connecting onsite phone systems to SIP trunks for cost savings. The vendor claims that this feature allows businesses to make and receive calls over the internet, reducing traditional telephony costs.