Hybrid.Chat

Hybrid.Chat, developed by Smarter.Codes, is an omnichannel conversational AI chatbot platform designed to facilitate real-time customer engagement across various messaging channels. This software solution is positioned as suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, professionals and industries such as customer service representatives, sales and marketing professionals, e-commerce businesses, universities, and recruitment agencies can benefit from the customer support, lead generation, and automation capabilities offered by Hybrid.Chat.

Key Features

Slack Live Chat: According to the vendor, businesses can engage with customers directly from Slack and convert leads on various messaging channels using chatbots. The platform offers seamless integration with Slack for real-time customer support and collaboration with team members during customer interactions.

Mattermost Live Chat: The vendor states that businesses can engage with customers directly from Mattermost and convert leads on multiple messaging channels using chatbots. They claim that the integration with Mattermost enables real-time customer support and collaboration with team members.

PPC Landing Pages: According to the vendor, Hybrid.Chat allows businesses to create conversational landing pages for PPC campaigns. The platform aims to engage visitors with tailored content and automate lead generation and qualification through chatbots, potentially increasing conversion rates.

FBMessenger Chatbot: The vendor claims that businesses can build customizable chatbots for Facebook Messenger to generate and qualify leads through automated conversations. They state that the chatbot can provide 24/7 customer support and answer frequently asked questions seamlessly through Facebook Messenger.

SMS Live Chatbot: According to the vendor, Hybrid.Chat enables businesses to automate customer support and lead generation through SMS chatbots. They state that businesses can send automatic replies, engage customers 24/7, and qualify leads while reducing support costs and improving customer satisfaction.

Whatsapp Chatbot: The vendor claims that businesses can build customizable chatbots for WhatsApp to generate leads and assist clients 24/7. They state that the chatbot can automate customer service, reduce support costs, and provide a convenient user experience through seamless integration with WhatsApp.

WordPress Plugin: According to the vendor, businesses can easily integrate chatbot functionality into their WordPress websites. They claim that the platform allows businesses to engage visitors, convert leads through live chat and chatbots, and provide personalized recommendations and support 24/7 while seamlessly integrating with existing plugins and themes.

Lead Generation Chatbots: The vendor states that Hybrid.Chat enables businesses to automate lead generation and qualification through chatbots. They claim that businesses can capture and store lead data in their CRM or export it to a spreadsheet, engage with potential customers, and provide personalized recommendations to increase conversion rates and improve customer acquisition.

E-Commerce Chatbots: According to the vendor, Hybrid.Chat aims to improve customer experience and increase sales in e-commerce businesses. They state that the chatbot can provide product recommendations, answer frequently asked questions, assist with purchases, automate order notifications, shipment details, and delivery updates to potentially reduce cart abandonment and increase customer satisfaction.

University Chatbots: The vendor claims that Hybrid.Chat can automate student inquiries and provide information about courses and programs. They state that the chatbot can answer frequently asked questions, provide personalized assistance to prospective students, schedule appointments, and provide campus tour information to potentially improve student engagement and streamline administrative processes.