I'm OnCall

I'm OnCall by 01 Communique Laboratory Inc. is a secure online help desk software designed to enable organizations to provide remote support to their customers over the internet. This software is suitable for businesses of all sizes and is utilized by various professions and industries, including IT support professionals, customer service representatives, managed service providers, software companies, and e-commerce businesses.

Key Features

Remote Support with a Secured Channel: According to the vendor, I'm OnCall allows organizations to offer remote support to their customers over the internet by providing a secure channel for remote diagnostic and troubleshooting of customer computers.

Live-Chat Support: The vendor claims that I'm OnCall offers live chat support functionality. Private URLs are provided for embedding a live chat button on the organization's website, allowing customers to easily request to chat with an agent.

Temporary Connection without Pre-installed Software: According to the vendor, I'm OnCall allows support agents to establish temporary connections to customer computers without requiring any pre-installed software. This feature aims to enable quick and efficient resolution of technical issues without complex setup processes.

Remote Access from Anywhere: The vendor states that I'm OnCall enables support agents to log in from anywhere in the world to provide remote support. This eliminates the need for agents to be physically present at the customer's location, potentially saving time and travel costs.

Customizable Live Chat Button: According to the vendor, I'm OnCall provides organizations with the ability to customize the appearance and placement of the live chat button on their website. This allows businesses to align the button with their branding and design preferences.

Secure Communication: The vendor claims that I'm OnCall ensures secure communication between support agents and customers. All communication channels, including live chat and remote control sessions, are encrypted to protect sensitive information.

Multi-platform Support: According to the vendor, I'm OnCall is compatible with multiple platforms, including Windows, Mac, iOS, and Android. Support agents and customers can access the software from their preferred devices, providing flexibility and convenience.

Multi-language Support: The vendor states that I'm OnCall offers multi-language support to cater to a global customer base. Support agents and customers can communicate in their preferred languages, potentially eliminating language barriers.

Reporting and Analytics: According to the vendor, I'm OnCall provides reporting and analytics features to track and analyze support activities. Organizations can generate reports on various metrics, such as chat volume, response times, and customer satisfaction.

Two-Factor Authentication: The vendor claims that I'm OnCall supports two-factor authentication, adding an extra layer of security to the login process. Users can enable two-factor authentication using Google Authenticator One-Time Password (OTP).