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Ideta has proven to be a valuable tool for automating customer communication and support, providing users with time-saving and …
Starting at $29 per month
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What is Ideta?
Ideta is a chatbot and live chat platform offered by the vendor, Ideta. According to the vendor, the product aims to automate customer support, engage with audiences, and streamline business processes using artificial intelligence. It is designed to cater to businesses of all sizes, from small startups...
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Basic
$29
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Ideta?
Ideta is a chatbot and live chat platform offered by the vendor, Ideta. According to the vendor, the product aims to automate customer support, engage with audiences, and streamline business processes using artificial intelligence. It is designed to cater to businesses of all sizes, from small startups to large enterprises. The product is said to be used by customer support teams, marketing and sales teams, human resources departments, e-commerce websites, and SaaS companies.
Key Features
Livechat: According to the vendor, the product allows businesses to interact with customers in real-time as they browse the website, providing immediate support to potentially increase conversion rates and reduce bounce rates.
AI Chatbot: The vendor claims that the product enables businesses to build their own chatbot without any coding skills, leveraging AI to maximize performance and automate conversations. They also state that the chatbot can provide 24/7 support and efficiently handle customer queries.
AI Community Manager: The vendor suggests that businesses can use the product to like and/or answer comments from their audience on posts or videos, engaging with the community to potentially increase customer satisfaction. They claim that the product can also automate community management tasks, saving valuable time.
AI Assistant for LinkedIn: According to the vendor, the product offers the ability to generate AI-powered comments and translate replies, automating engagement on LinkedIn to enhance visibility and build meaningful connections.
Webhooks: The vendor states that businesses can automate workflows without any coding knowledge by using the product. They claim that it allows for seamless integration with third-party apps and databases, potentially streamlining business processes and improving overall efficiency.
University: The vendor claims that businesses can register for courses on Udemy to learn how to build a chatbot in just one hour. They state that the product provides access to educational resources, tutorials, and guides to stay updated on the latest trends, best practices, and insights.
Blog: According to the vendor, the product offers detailed articles on trends, inspiration, and best practices. They claim that businesses can gain knowledge and insights from industry experts and stay informed about the latest developments in chatbot technology.
Forum: The vendor suggests that businesses can connect with other users, exchange knowledge, and get support from the Ideta community and support team. They claim that the product provides a platform to share experiences, ask questions, and find solutions to enhance the chatbot experience.
Support: According to the vendor, businesses can access the Customer Success Team for prompt assistance. They state that the team is available to help with any issues or challenges encountered, ensuring smooth operations.
Analytics Dashboard: The vendor claims that the product allows businesses to track and analyze key performance indicators within the chatbot. They state that it provides insights into customer interactions and behavior, enabling data-driven decisions to improve the chatbot's overall performance.
Ideta Features
- Supported: Collaboration Tools
- Supported: Reporting/Analytics
- Supported: Chatbot
- Supported: Code-free Development
- Supported: Contextual Guidance
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Sentiment Analysis
- Supported: Speech Recognition
- Supported: Speech Synthesis
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Geotargeting
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Third Party Integrations
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
Ideta Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ideta has proven to be a valuable tool for automating customer communication and support, providing users with time-saving and cost-effective solutions. Users with no software development knowledge have found that they can easily create chatbots using Ideta's intuitive platform, saving time for both non-technical professionals and developers. The software's feature-rich capabilities enable users to quickly create chatbots, train them with relevant answers, and provide faster and more contextual feedback to website visitors. With unique features like comments automation for Facebook, Ideta sets itself apart from other chatbot platforms. Users appreciate the availability of free Udemy courses for onboarding, making it easier to get started. By using Ideta as a chatbot in e-learning platforms, for automating social media selling, and engaging with customers, users have found value in various business contexts. The generous limits and robust features of Ideta's powerful system allow users to scale their chatbots without incurring high costs. The AI functionality of Ideta's chatbot provides an edge in capturing leads, providing support, and improving the overall user experience. Users also appreciate the API integration and functionality that gives them control over their chatbot operations. The responsive customer support provided by Ideta is highly regarded by users as a highlight of the product. Overall, users describe Ideta as a quality software that is packed with powerful features and is easy to use once learned—a valuable tool for automating customer responses and lead generation.
Note: The above content has been generated based on user experiences and attributes statements to users, reviewers, and customers mentioned in the context provided.
Intuitive User Interface: Many users have found Ideta's user interface to be intuitive and easy to navigate, making it a user-friendly platform for both admins and users.
Customizable Chatbots: Reviewers have praised Ideta for its ability to train custom NLP datasets, enhancing the chatbot's intelligence and conversational capabilities. This feature allows users to personalize their chatbots according to their specific needs.
Wide Range of Templates: The availability of preloaded chatbot templates in Ideta has been mentioned as a helpful feature by many users. These templates make it easier for users to get started with building chatbots for different use cases, providing them with options and flexibility.
High Pricing: Some users have expressed that they find the pricing of Ideta to be higher compared to other similar products in the market, indicating a concern about the value for money.
Slow Response Time of Chatbot: One user has mentioned that they experienced slow response times when interacting with customers through the Chatbot feature, which may impact their ability to provide prompt and efficient customer service.
Learning Curve and Incomplete Training Materials: A few users have noted that there is a learning curve when transitioning from other chatbots to Ideta. They also mentioned that they felt the training materials provided by Ideta were incomplete, suggesting a need for more comprehensive resources during onboarding.
Users have the following recommendations for using the software:
- Taking the time to learn all the features of the software has been beneficial for many users. By investing time in familiarizing themselves with the software, they have achieved better results.
- Users recommend watching the training videos provided by the app. These videos serve as a valuable resource for learning and gaining proficiency with the software.
- Being patient and clear in your approach is important when using the software. It may take some time to fully grasp its functionalities and navigate through different features, but users have found that approaching it with patience and thoroughness leads to better outcomes.