Overview
What is Idiomatic Customer Feedback Analytics Platform?
Idiomatic is Voice of Customer in a box, used by companies such as Pinterest and HubSpot. It can be used to build a voice of customer program or to look into automating an existing program.With Idiomatic, customer feedback can power…
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Get StartedPricing
Simple data sources (e.g. reviews, social, 1-question surveys such as NPS, CSAT)
$399
Complex data sources (e.g. support tickets, multi-question surveys)
$1999
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $399 per month + $0.05/comment
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Idiomatic Customer Feedback Analytics Platform?
Idiomatic is Voice of Customer in a box, used by companies such as Pinterest and HubSpot. It can be used to build a voice of customer program or to look into automating an existing program.
With Idiomatic, customer feedback can power the VOC to make changes that actually improve your Customer Experience. Idiomatic:
Ingests customer feedback from every data source.
Automatically classifies the feedback so there is no need to read every comment.
Prioritizes feedback so users can focus more on what matters.
Summarizes and communicates that feedback to the parties who matter.
The solution aims to eliminate manual deep dives. Idiomatic pre-tags tickets for customer service routing. The customer feedback data types analyzed include helpdesk, surveys, app reviews, product reviews, social media, and forum/communities.
Idiomatic Customer Feedback Analytics Platform Features
- Supported: Custom data labels organized into customer feedback categories and issues
- Supported: Summary (generated by AI) of each critical topic, representing a group of similar tickets
- Supported: Custom sentiment analysis models for each data source (app reviews, support tickets, etc.)
Idiomatic Customer Feedback Analytics Platform Integrations
Idiomatic Customer Feedback Analytics Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
