ilogixx

ilogixx is a software solution developed by ilogixx GmbH that aims to enhance customer communication and streamline contact center operations. According to the vendor, ilogixx is designed for small to large-sized companies across various industries, including call centers, customer service departments, sales and marketing teams, e-commerce companies, and financial institutions. The product offers features that can optimize customer interactions, increase efficiency, and improve overall business performance.

Key Features

Unified Client: Einfach Kommunizieren: According to the vendor, ilogixx provides a flexible unified client that integrates multiple communication channels, including phone, email, chat, fax, and web chat. The vendor claims that the unified client offers assistive features such as text snippets and spell check, which can enhance workflows and potentially improve productivity.

Auto Attendant: Eindrucksvoll empfangen werden: The vendor states that ilogixx's auto attendant feature allows businesses to create professional greetings using date and time-based announcements. According to the vendor, the auto attendant feature also enables personalized messaging based on caller ID, multi-level voice menus, and integration with voicemail and automatic forwarding.

Team Chat: Direkter Weg zu Ihren Kollegen: ilogixx offers a chat messaging system for team communication, allowing users to store chat conversations and organize them based on specific topics. According to the vendor, this feature facilitates quick and easy communication among team members.

Spracherkennung: Grundpfeiler für die Automatisierung der Kommunikation: According to the vendor, ilogixx's speech recognition feature converts speech into text, enabling the extraction of information. The vendor claims that this feature also offers near real-time automatic translation for communication with foreign language-speaking customers and the detection of specific words and values for automated processes.

Sprachsynthese: Text in natürliche Sprache umwandeln: ilogixx utilizes artificial intelligence to convert written text into natural-sounding speech. According to the vendor, this text-to-speech synthesis feature enables automated announcements in a professional and personalized manner, as well as the creation of bots for standardized communication processes.

Voicemail: Intelligente Voicemail für optimale Erreichbarkeit: The vendor states that ilogixx's voicemail feature ensures optimal accessibility by providing call answering and personalized absence messages. The vendor claims that voicemails seamlessly integrate into the communication process and are automatically delivered to available colleagues.

Team Panel: Maximaler Überblick für ein effizientes Arbeiten: According to the vendor, ilogixx's team panel feature offers a comprehensive overview of colleagues' presence and availability. This feature includes a flexible search function for quick identification of contact persons, making it an ideal tool for telephone operators and team members.

Echtzeit Dashboard: Wissen was war und entscheiden was kommt: ilogixx provides a real-time dashboard for monitoring calls, emails, chats, and other communication channels. The vendor claims that this feature presents graphical representations of key indicators and individual KPIs, offering insights into current peak loads and communication trends.

Berichte: Wissen, wie gut die Kommunikation läuft: According to the vendor, ilogixx's reporting feature allows users to generate customized reports with data and graphics. The vendor states that this feature visualizes metrics such as availability, service levels, and other important performance indicators, and reports can be automatically generated and sent at desired intervals.

Interaktives Dashboard: Filtern, analysieren und optimieren: ilogixx enables the creation of interactive dashboards for in-depth analysis of key performance indicators (KPIs). According to the vendor, this feature offers drill-down functionality and dynamic filters for detailed insights, helping identify dependencies, inefficiencies, and availability issues.