INCONTACTO

INCONTACTO is a versatile multichannel solution designed to enhance customer interactions and streamline communication processes. It caters to a wide range of businesses, including event organizers, marketing agencies, customer service teams, sales teams, and market research companies. According to the vendor, INCONTACTO offers a comprehensive set of tools and services that can help businesses effectively manage databases, provide contact center services, facilitate event attendee registration, create customized forms, send SMS messages, conduct surveys, issue certifications, execute mass email campaigns, manage multi-event applications, facilitate inter-company transactions, implement voting systems, and optimize digital communication strategies.

Key Features

Database Management: According to the vendor, INCONTACTO provides a user-friendly platform for efficient database management, enabling brands to create connections with their target audience. It centralizes and organizes all customer information, offers customizable forms for data collection, and allows real-time access to information with the ability to edit and update contacts.

Contact Center: The vendor claims that INCONTACTO's versatile contact center solution caters to various communication needs, including sales, appointment scheduling, customer support, and helpdesk services. The platform also offers an Interactive Voice Response (IVR) system for automated information delivery or collection, supporting both inbound and outbound communication channels.

Event Attendee Registration: According to the vendor, INCONTACTO simplifies attendee registration at events, launches, or fairs with its efficient tool. It provides real-time access to attendee information, enables on-site printing of badges and certificates with barcodes or QR codes, and does not require an internet connection for registration and access control.

Validation Tools: The vendor states that INCONTACTO offers robust validation tools to ensure accurate attendee access control at events or seminars. These tools enhance security by detecting any fraudulent activities, ensuring accurate attendance tracking, and facilitating smooth material distribution.

Form Creation: According to the vendor, INCONTACTO's platform allows users to create and customize forms without any programming knowledge. It saves time, reduces operational costs, and can be integrated with payment platforms. The platform also enables users to manage multiple forms using a single user account.

SMS Messaging: According to the vendor, INCONTACTO provides a specialized platform for sending text messages at a national and international level. This communication tool eliminates the need for a smartphone or internet connection for recipients, making it easier to reach the target audience.

Surveys: INCONTACTO offers digital or physical survey services to gather feedback and data from the target audience, according to the vendor. The platform provides customized survey platforms with data storage capabilities, making it suitable for market research, customer satisfaction surveys, and data collection.

Certifications: The vendor claims that INCONTACTO's platform streamlines the certification process by offering digital or printed certification and event report management. It reduces paper usage, provides control over certification distribution, and simplifies the overall certification management workflow.

Mailing: According to the vendor, INCONTACTO's platform enables personalized mass email campaigns and provides real-time access to email open reports. It integrates seamlessly with other communication channels and allows businesses to interact with their database through email campaigns.

Multi-event App: INCONTACTO's application facilitates the management of event content and real-time interaction with attendees, according to the vendor. The web-based administrative platform offers features such as event creation, multiple agendas, speaker profiles, exhibitor lists, attendee import, messaging, push notifications, and live streaming capabilities.