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Users of this software have praised its ability to effectively manage inventory and provide an intuitive discount system. With this …
Starting at $249 per month per seat
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What is IndicaOnline?
IndicaOnline is a cloud-based cannabis point-of-sale (POS) solution that helps marijuana businesses and dispensaries process transactions and manage daily operations. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, smart order assignment…
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- No setup fee
For the latest information on pricing, visithttps://indicaonline.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $249 per month per seat
Product Demos
IndicaOnline - A Smarter Dispensary POS System
YouTube
Product Details
- About
- Tech Details
What is IndicaOnline?
IndicaOnline is a cloud-based cannabis point-of-sale (POS) solution that helps marijuana businesses and dispensaries process transactions and manage daily operations. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, smart order assignment for delivery, and additional features like Open API for third-party website integrations, SWIPE - POBS to accept cashless payments, RFID scanners for inventory management, Driver app to support efficient delivery.
IndicaOnline helps users to enter and manage inventory, track sales metrics and generate invoices. Users can also work remotely using a mobile device. Staff roles and permissions can be configured as needed, and the solution also supports multiple locations. Cannabis POS software by IndicaOnline streamlines administration, electronic medical records and innovative data management tools to expenses and collections.
Supported hardware components include receipt printers, barcode scanners, scales and cash drawers. The solution is compatible with iPads but can also be accessed from desktop computers and other mobile devices. Additionally, IndicaOnline is HIPAA compliant and stores data online with 256-bit grade SSL encryption. IndicaOnline offers services on a monthly subscription basis that includes 24/7 support via phone and email.
IndicaOnline Features
- Supported: API
- Supported: Inventory Tracking
- Supported: Multi-User
- Supported: Task Scheduling/Tracking
- Supported: Landing Pages
- Supported: Patient Management
- Supported: Strain Tracking
- Supported: Clone Tracking
- Supported: Seed Tracking
- Supported: Plant Auditing
- Supported: Point of Sale
- Supported: Report & Compliance
- Supported: Remote Access
- Supported: Hardware Integration
- Supported: Software Integration
- Supported: 2-Factor Authentication
- Supported: Analytics
- Supported: Conversion Tracking
- Supported: Dashboard
- Supported: Data Export
- Supported: Data Import
- Supported: Data Visualization
- Supported: External Integrations
- Supported: Marketing Automation
- Supported: Notifications
- Supported: Payment Processor
- Supported: Scheduling
- Supported: Third-Party Plugins/Add-Ons
- Supported: Product Catalog
- Supported: Order management
- Supported: SAP Integration
- Supported: Review Monitoring
- Supported: Design Templates
IndicaOnline Screenshots
IndicaOnline Video
IndicaOnline dispensary POS system streamlines operations for cannabis retailers.
IndicaOnline Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Only in Canada and states of US: Alaska, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, RhodeIsland, Vermont, Virginia, Washington, |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of this software have praised its ability to effectively manage inventory and provide an intuitive discount system. With this software, businesses are able to easily keep track of their stock levels and make informed decisions about when to restock. The discount system allows for seamless and customizable promotions, helping to attract customers and increase sales.
For online businesses, the delivery functionality of the software has been a game-changer. It seamlessly integrates with existing delivery systems, eliminating the need for additional platforms and saving money in the process. This feature has made fulfilling online orders a breeze, ensuring timely delivery and enhancing customer satisfaction.
Implementing this software has also significantly eased compliance reporting for many users. They have experienced minimal issues with generating accurate reports, giving them peace of mind and ensuring that they remain compliant with regulations and standards.
However, some users have expressed frustrations with certain aspects of the software. They have reported issues such as app freezing, glitches, and difficulties in printing receipts. These challenges have impacted their overall experience with the software and hindered smooth operations.
Another area of concern raised by users is the customer service response times and work hours. Some feel that better access to support is needed to address urgent issues or answer questions promptly.
On a positive note, the support staff has received praise for their can-do attitude and willingness to address customer requests. This positive engagement has even resulted in software updates that have enhanced the user experience.
Overall, this software has been considered a great point-of-sale system that surpasses the capabilities of previous systems. Users hope for improvements in customer service and glitch resolution to further enhance their experience with the product. Its professional approach and comprehensive features make it highly valuable for businesses looking to streamline their operations and improve customer satisfaction.
Intuitive User Interface: Many users have expressed their satisfaction with the intuitive and user-friendly interface of IndicaOnline. The software is easy to navigate and pick up, even for newcomers. It provides a smooth and seamless user experience, allowing businesses to quickly adapt to the platform.
Tailored for Cannabis Industry: The software is specifically tailored for the cannabis industry, catering to its unique needs and requirements. This targeted approach enables businesses in this sector to effectively manage their operations, streamline processes, and comply with industry regulations.
Automated Compliance Reporting with Metrc: Users highly appreciate the automated compliance reporting feature with Metrc, especially during the Covid pandemic when online orders for curbside pickup and delivery increased. This feature ensures regulatory compliance by automatically generating accurate reports, saving time and effort for business owners. It simplifies the process of tracking sales, inventory, and other crucial data required by authorities.
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Lack of Industry Knowledge: Some users have expressed frustration with the app's inaccuracies and poor integration with Weedmaps, believing that it was created by individuals who lacked knowledge about the cannabis industry.
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Issues with Customer Service: Several reviewers had negative experiences with customer service, stating that there was no response or assistance provided during the onboarding process. Others mentioned long response times and lack of helpful answers.
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Inventory Tracking Problems: A number of users encountered issues with inventory tracking, where sold products were not properly removed from the system. This led to inaccurate monthly reports and frustration for these customers.