Infocorp Conversational Banking

Infocorp Conversational Banking is a digital banking solution designed to provide a personalized and seamless banking experience across various channels, including web, mobile, and chatbots. According to the vendor, this product caters to banks and financial institutions of all sizes, from small community banks to large multinational banks. It is used by banking professionals, financial services professionals, and industries such as retail banking and corporate banking. Additionally, it serves the needs of small and medium-sized enterprises (SMEs) seeking efficient and customer-centric banking services.

Key Features

Responsive & Touch First: According to the vendor, Infocorp Conversational Banking offers a seamless user experience across different devices, including smartphones, tablets, and desktops. It is optimized for touch interactions and gestures, providing intuitive navigation and interaction.

Customization: The product offers high customization capacity, allowing banks to align the user interface with their brand image and design preferences. According to the vendor, it enables customization of colors, logos, and tone of voice, providing a personalized banking experience.

Dashboard: Each customer is provided with a personalized dashboard based on their preferences and usage patterns. It offers a consolidated view of financial information, transactions, and account balances. The dashboard utilizes smart composition to display relevant information and recommendations based on customer insights, as claimed by the vendor.

Dynamic Requests and Independence: Infocorp Conversational Banking supports asynchronous and parallel operations, allowing customers to execute multiple processes simultaneously. According to the vendor, it enables customers to make requests for new products, limit increases, or loss notices without the need for IT intervention. The platform also provides self-management options, reducing the reliance on back-office support.

Multi-subsidiary & Multi-regional: This product caters to banks with multiple subsidiaries or regional operations. It offers a scalable solution that can be implemented across different regions and subsidiaries, according to the vendor. The platform provides centralized management and control for multi-entity banking operations.

User Management: Efficient management of user profiles and permissions is enabled through this product. It supports different user roles and access levels, enhancing security. According to the vendor, the platform also provides approval schemes for transaction authorization and workflow management.

Push Notifications: Infocorp Conversational Banking sends real-time notifications to customers for important account updates, transaction alerts, and promotional offers. This feature enhances customer engagement and communication through personalized messages, increasing awareness and responsiveness to banking activities, as claimed by the vendor.

Personal Finance Management: Customers can track and manage their personal finances using the tools and features offered by this product. It provides insights into spending patterns, budgeting, and goal setting. According to the vendor, customers can categorize expenses and set savings targets.

Approvals: This platform streamlines approval processes for various banking activities, such as fund transfers and loan applications. It allows for customizable approval workflows and authorization levels, enhancing operational efficiency and reducing processing time for approvals, according to the vendor.

Service Payments: Infocorp Conversational Banking enables customers to make payments for various services, including utility bills, credit card bills, and loan repayments. It provides a convenient and secure platform for managing and processing payments, supporting integration with multiple payment gateways and service providers, as claimed by the vendor.

Internal and External Transfers: This product facilitates seamless fund transfers between individual accounts, within the bank, and to other banks. According to the vendor, it supports international transfers and provides exchange rate information. Additionally, it enables cardless withdrawals and cash advances for easy access to funds.