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Inline Manual has proven to be an invaluable tool that addresses various pain points and enhances user experiences across different …
Starting at $158 per month
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What is Inline Manual?
Inline Manual is a Digital Adoption Platform (DAP) designed to enhance user onboarding, feature adoption, in-app marketing, staff training, employee onboarding, and in-app support. According to the vendor, Inline Manual caters to a wide range of professions and industries including software development,...
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Basic
$158
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Inline Manual?
Inline Manual is a Digital Adoption Platform (DAP) designed to enhance user onboarding, feature adoption, in-app marketing, staff training, employee onboarding, and in-app support. According to the vendor, Inline Manual caters to a wide range of professions and industries including software development, customer support, human resources, sales and marketing, and e-commerce.
Key Features
Walkthroughs: According to the vendor, Inline Manual offers interactive step-by-step instructions to guide users through the application, with the aim of improving user onboarding and feature adoption rates.
Announcements: The vendor states that Inline Manual allows users to display important information such as training sessions, updates, or promotions within the application, ensuring users are well-informed.
Tooltips: Inline Manual provides on-demand help and explanations for specific features or actions within the application, according to the vendor. This feature aims to support users with contextual information when needed.
Hotspots: Inline Manual allows users to highlight specific elements or areas within the application, according to the vendor. This feature can be used to introduce new features or provide additional guidance.
Promotions: According to the vendor, Inline Manual enables users to run targeted promotions directly within the application, aiming to increase conversion rates and upsells at strategic moments.
Feedback: Inline Manual allows users to collect valuable feedback from users, according to the vendor. This feature aims to provide insights into user experience and identify areas for improvement.
In-App Help: According to the vendor, Inline Manual offers in-app support and assistance without the need to leave the application. This feature provides a knowledge base or help center directly within the software.
Automation: Inline Manual aims to streamline user workflows by automating repetitive tasks and creating click shortcuts, according to the vendor. This feature aims to reduce manual efforts and simplify complex processes.
Analytics: According to the vendor, Inline Manual provides analytics to track the performance of content created within the platform. This feature aims to provide insights into user engagement, content usage, and identify areas for optimization.
Branching: Inline Manual allows users to create multiple branches of content, according to the vendor. This feature aims to offer personalized learning experiences, catering to different user needs.
Inline Manual Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Inline Manual has proven to be an invaluable tool that addresses various pain points and enhances user experiences across different departments. Trial users have appreciated the ability to evaluate the solution independently, leading to increased subscriptions without the need for costly live demos or staff intervention. The Dev team has benefited from the reduced strain on their resources, as Inline Manual provides tooltips and messaging that effectively address pain points in the platform. This not only improves user satisfaction but also saves valuable development time. The CX team has found value in users being able to onboard themselves using Inline Manual, and the automatic prompts for upsell opportunities have been particularly beneficial. Additionally, the Product team has gained valuable insights through the Feedback and analytics features offered by Inline Manual.
Users have found Inline Manual's support resources to be detailed and helpful, even though some may face a learning curve if they are unfamiliar with HTML/CSS. However, the tool's customization options, including colors, fonts, buttons, and images, allow users to make it align with their brand's look and feel. Compared to other tools, Inline Manual has been highly adaptable and suited to users' needs.
One of the key benefits of Inline Manual is its ability to track user engagement and identify areas of struggle so that targeted help can be provided. This feature has been highly valuable for both users and businesses alike. Not only does it enable businesses to address specific pain points effectively, but it also allows them to announce new features through popups and facilitate communication with users. Users have appreciated the immediate access to answers that Inline Manual provides, reducing their reliance on traditional support channels.
Aside from improving user experiences, Inline Manual has also had a positive impact on businesses' operations. It has decreased support requests and onboarding time by offloading some tasks to the tool itself. Moreover, it has reduced documentation creation delays due to its direct linkage with the application's UI. This streamlined process not only saves time but also ensures that end-users have access to up-to-date information.
Inline Manual has proven to be a cost-effective solution with excellent support, making it a favorable choice compared to other options available. The tool's effectiveness in promoting new or updated UI features and showcasing them interactively to customers has been particularly appreciated. By guiding users through important features, Inline Manual improves their understanding and conversion rates. Furthermore, the tool has demonstrated its value in onboarding users and educating them about complex SaaS solutions, ultimately improving their overall experience.
Based on user reviews, Inline Manual is recommended for its amazing features. Users suggest having clear goals and processes when evaluating the product. They appreciate the use of the data layer to enhance the user experience. Additionally, users highlight the unmatched support provided by Inline Manual compared to other companies. They also recommend trying Inline Manual due to its lower cost compared to similar software alternatives. Overall, users have positive feedback and encourage others to give Inline Manual a try.