TrustRadius Insights
Users have found Inserve to be a highly effective and complete product that surpasses their expectations. Its reliability and performance …
Starting at $49 per month
View PricingOverview
Recent Reviews
Leaving a review helps other professionals like you evaluate Help Desk Software
Be the first one in your network to review Inserve, and make your voice heard!
Get StartedPricing
Basic
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Inserve?
Inserve Features
- Supported: Alerts/Escalation
- Supported: Customer Database
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Prioritization
- Supported: Real Time Notifications
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Support Ticket Management
- Supported: Third Party Integrations
- Supported: Ticket Management
Inserve Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found Inserve to be a highly effective and complete product that surpasses their expectations. Its reliability and performance have made it a go-to solution for managing tickets and customer support. The implementation of Inserve has been seamless thanks to the helpful assistance provided by the company's knowledgeable employees. Users have praised the fast and responsive customer support, ensuring that their issues are addressed promptly. Inserve has proven its worth despite its slightly higher cost, as customers appreciate the comprehensive features it offers. Furthermore, the reasonable price tag of Inserve has been appreciated by customers who find it to be a valuable investment. Overall, Inserve has fulfilled users' expectations by providing a positive experience with its robust ticket system and exceptional customer support.
Comprehensive IT Service Management Solution: Several users have appreciated that Inserve is specifically designed for IT Service management, providing a comprehensive solution that goes beyond just a ticketing system.
Highly Customizable: Many reviewers have found the software to be highly customizable, allowing them to tailor it to their specific needs.
Excellent Customer Support: The customer support provided by Inserve has been described as perfect by numerous users. They highlight that the team actively listens to their wishes and assists them in seamlessly transitioning from their previous ticketing system.
Missing Knowledge Base: Several users have expressed disappointment in the absence of a knowledge base within Inserve. They hope that this feature will be added to the software soon, as it would greatly enhance their ability to access and share information efficiently.
Improvement Needed for Agent Overview: Some reviewers have mentioned that they found the agent overview in Inserve to be lacking. It took them some time to adapt to the new layout, indicating a need for improvement in terms of usability and user-friendliness.
Incomplete Customization Options: A few users have pointed out that there are certain customization options missing in Inserve. These missing features limit their ability to tailor the software according to their specific needs and preferences.